Banking Back Office Operations Analyst II(Traveling)

Summary

Jack Henry is a financial services technology company that helps community banks and credit unions deliver secure digital banking and payment experiences. The Banking Back Office Operations Analyst II supports software implementations for Deposit Operations, General Ledger, and Loan Operations by coordinating installations, training clients, validating data conversions, and providing post-installation support while traveling extensively to customer sites.

Responsibilities

• Implement, design, and provide training for Jack Henry banking software applications, including Loan Operations, General Ledger, and Deposit Operations
• Consult with banking clients to design parameter sets, validate data conversions, and deliver training on application functionality
• Analyze customers’ existing products and business processes, mapping them to Jack Henry software solutions
• Prepare clients for installation, guide them through the setup process, and provide post-installation training and support
• Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software
• Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities
• Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems
• Provide software support by answering questions related to system functions, features, and usage—both remotely and on-site
• Maintain consistent and effective communication with customers throughout the entire project or case lifecycle
• Identify, track, and ensure proper resolution of customer issues; maintain issue lists and route items to appropriate personnel
• Prepare training materials and documentation for customers and internal team members
• Perform other job duties as assigned

Skills

• Minimum of 18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations
• This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.)
• Previous bank data conversion experience
• Silverlake or 20/20 experience
• Bachelor's degree within Finance or Accounting

Qualifications

Must Haves

• Minimum of 18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations
• This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.)

Nice to Haves

• Previous bank data conversion experience
• Silverlake or 20/20 experience
• Bachelor's degree within Finance or Accounting

Benefits

• This is a remote position.
• All travel expenses (airfare, meals, lodging, and transportation) are covered by the company.