IT Operations Specialist

Summary

KWI is a premier provider of cloud technology solutions for retailers, and they are seeking an IT Operations Specialist to enhance their Infrastructure and Operations team. The role focuses on improving IT experiences for employees, ensuring endpoint security, and supporting resilient systems while collaborating with various teams.

Responsibilities

• Own and continuously improve the end-to-end IT experience, including onboarding, role transitions, and offboarding
• Act as the primary point of contact for endpoint and application support
• Drive toward high-quality, efficient resolutions that minimize disruption and maximize user productivity
• Maintain and enforce endpoint security controls, including device compliance, patching, and protection tooling (e.g., SentinelOne, KnowBe4)
• Apply least-privilege principles and contribute to a strong security posture
• Partner with leadership and cross-functional teams to maintain and enhance client-facing and internal systems
• Contribute to policies, standards, and operational best practices that improve reliability and scalability

Skills

• 2–4 years of experience in IT Operations, Desktop Support, or a similar role in a modern environment
• Hands-on experience with Active Directory, Microsoft Intune (or equivalent MDM), and support for both Windows and macOS environments
• Experience managing access and troubleshooting within a SaaS-driven ecosystem
• Working knowledge of connectivity, Wi-Fi, VPNs, and end-user networking challenges
• A strong sense of ownership and commitment to delivering a high-quality user experience from initial request through resolution

Qualifications

Must Haves

• 2–4 years of experience in IT Operations, Desktop Support, or a similar role in a modern environment
• Hands-on experience with Active Directory, Microsoft Intune (or equivalent MDM), and support for both Windows and macOS environments
• Experience managing access and troubleshooting within a SaaS-driven ecosystem
• Working knowledge of connectivity, Wi-Fi, VPNs, and end-user networking challenges
• A strong sense of ownership and commitment to delivering a high-quality user experience from initial request through resolution

Benefits

• Full Medical, Dental and Vision
• Annual bonus eligible
• Free gym in the building
• Generous PTO policy
• Summer Fridays....all year round
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee contribution)
• Employee Referral Program
• (1) Volunteer day each year