Client Services Coordinator 1

Summary

IQVIA provides clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. The Client Services Coordinator 1 develops foundational client support skills, provides guidance and assistance, responds to client queries, maintains logs, and communicates support issues to relevant departments.

Responsibilities

• Trains to provide day to day guidance and support to clients
• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
• Develops the interpersonal skills necessary to build effective business relationships with defined clients
• Develops an understanding of clients’ potential business needs
• Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
• Provides support to other team members

Skills

• Bachelor's Degree
• Some related work experience
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Ability to carry out some analysis and information gathering to resolve problems on routine matters
• Experience in an IQVIA role
• Pharmaceutical experience

Qualifications

Must Haves

• Bachelor's Degree
• Some related work experience
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Ability to carry out some analysis and information gathering to resolve problems on routine matters

Nice to Haves

• Experience in an IQVIA role
• pharmaceutical experience

Benefits

• Remote work arrangement
• Incentive plans may be offered in addition to base pay.
• Bonuses may be offered in addition to base pay.
• Health and welfare benefits may be offered.
• Other benefits may be offered.