Client Coordinator - LHB

Summary

Luminare Health is a purpose-driven healthcare organization focused on making healthcare simpler, better, and more affordable. The Client Coordinator serves as a client point of contact, supports Client Managers with administrative needs, coordinates responses and resolutions across departments, and assists with client-facing meetings and presentations.

Responsibilities

• Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business
• Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers
• May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers

Skills

• High school diploma or GED equivalent required
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment
• Client-facing, outside vendor and member-facing experience
• Thorough understanding of self-funding and employee benefit plans
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
• State insurance license
• College degree

Qualifications

Must Haves

• High school diploma or GED equivalent required
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment
• Client-facing, outside vendor and member-facing experience
• Thorough understanding of self-funding and employee benefit plans
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required

Nice to Haves

• State insurance license
• College degree

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives
• Annual incentive bonus plan subject to the terms and conditions of the plan
• Remote work arrangement