Inside Sales Representative - Preschool

Summary

Lifetouch, part of the Shutterfly family of brands, provides photography services for children and families. The Inside Sales Representative will manage the sales process for preschool and daycare accounts, from outbound outreach through closing and rebooking. The role involves building customer relationships, using Salesforce to track sales activity, applying consultative selling techniques, and providing professional customer support.

Responsibilities

• Makes outbound calls (expected to make approximately 40-60 calls per day, using a targeted lead list, to identify decision makers, build relationships and facilitate the sales process (from initiation to close)
• Builds and retains account/customer relationships, after closing the business, including rebooking the next season
• Uses customer relationship management (CRM, specifically Salesforce) system to efficiently and accurately documents sales process status, track contacts as well as enter and update data
• Uses Lifetouch’s consultative selling strategy and approach, consistently, to maximize sales. Listens carefully to ensure prospective customer’s needs are understood and addressed as well as effectively responds to and overcomes objections
• Demonstrates knowledge and expertise by clearly explaining product/service features and benefits, pricing, commission, execution and collection process
• Provides professional customer support by speaking clearly, checking for understanding, offering solutions and additional assistance, working efficiently and following up
• Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times

Skills

• •    1 – 3 years sales and/or customer account service/support
• •    High School diploma, GED or equivalent experience
• This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming
• •    Telephone sales with daily goals, strongly preferred
• •    Using in a customer relationship management system/platform (e.g., Salesforce), preferred
• •    Post-secondary education, preferred

Qualifications

Must Haves

• •    1 – 3 years sales and/or customer account service/support
• •    High School diploma, GED or equivalent experience
• This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming

Nice to Haves

• •    Telephone sales with daily goals, strongly preferred
• •    Using in a customer relationship management system/platform (e.g., Salesforce), preferred
• •    Post-secondary education, preferred

Benefits

• May be eligible for a bonus incentive
• Health benefits
• 401K program
• Other employee perks
• Remote work opportunity, provided candidates reside in a state where Shutterfly is registered to do business