Analyst, Billing Services

Summary

LUMA Energy is seeking an Analyst, Billing Services to optimize business operations through data analysis and process improvement. The role develops business cases, reports, dashboards, documentation, and process improvement initiatives while supporting compliance, cross-functional decision-making, and service restoration activities.

Responsibilities

• Collaborates with cross-functional teams to develop data-driven problem statements and business cases, resulting in high-quality submissions to leadership and steering committees
• Monitors and synthesize analysts and associate analysts’ contributions into actionable insights, providing informal leadership that strengthens team effectiveness and decision-making
• Collects and maintains comprehensive business documentation and training materials, addressing procedural gaps and ensuring compliance with internal policies and external regulations
• Prepares and implements process improvement initiatives by assessing business needs, mapping current and future states, and driving measurable operational enhancements
• Develops reports and dashboards to communicate findings clearly and support performance tracking
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility

Skills

• Bachelor's degree in Business Administration or related field
• 3 years' experience in data analysis, reporting, process improvement, business strategic support (interpreting key performance indicators (KPIs), metrics, forecast, statistical results) and other analytical functions
• Experience with and knowledge of electric utility business processes and the IT (Information Technology) systems that support them
• Associate's degree in a relevant field may substitute when accompanied by a minimum of 5 years of experience performing similar functions
• High School or equivalent (GED) when accompanied by a minimum of 8 years of experience performing similar functions
• Proficient skills in the use of computer applications (MS Office, SharePoint, etc.)
• Strong attention to detail as well as analytical and quantitative skills, such as statistics and data analysis
• Ability to analyze customer experience data and evaluate processes to support the optimization of future state operations and the customer experience looking for opportunities to continually improve the business
• Strong business analysis and documentation skills include problem definition, requirements definition, business process modeling and policy, process documentation, procedure documentation, and training material updates
• Superior organizational, time management and project planning skills to work independently in a complex and dynamic environment
• Strong interpersonal skills demonstrated through effective verbal and written communication to develop and maintain goal-oriented working relationships with all levels of staff in the organization and with third parties
• Strong facilitation skills to guide cross functional teams to a desired end-result
• Valid Driver's License
• Certified Business Analyst Professional (CBAP) Designation is preferred

Qualifications

Must Haves

• Bachelor's degree in Business Administration or related field
• 3 years' experience in data analysis, reporting, process improvement, business strategic support (interpreting key performance indicators (KPIs), metrics, forecast, statistical results) and other analytical functions
• Experience with and knowledge of electric utility business processes and the IT (Information Technology) systems that support them
• Associate's degree in a relevant field may substitute when accompanied by a minimum of 5 years of experience performing similar functions
• High School or equivalent (GED) when accompanied by a minimum of 8 years of experience performing similar functions
• Proficient skills in the use of computer applications (MS Office, SharePoint, etc.)
• Strong attention to detail as well as analytical and quantitative skills, such as statistics and data analysis
• Ability to analyze customer experience data and evaluate processes to support the optimization of future state operations and the customer experience looking for opportunities to continually improve the business
• Strong business analysis and documentation skills include problem definition, requirements definition, business process modeling and policy, process documentation, procedure documentation, and training material updates
• Superior organizational, time management and project planning skills to work independently in a complex and dynamic environment
• Strong interpersonal skills demonstrated through effective verbal and written communication to develop and maintain goal-oriented working relationships with all levels of staff in the organization and with third parties
• Strong facilitation skills to guide cross functional teams to a desired end-result
• Valid Driver's License

Nice to Haves

• Certified Business Analyst Professional (CBAP) Designation is preferred