Project Manager

Summary

Luma Health is a healthcare technology company that improves messaging, appointment scheduling, and care delivery. The Project Manager will own customer implementations from kickoff through go-live and post-go-live support, managing scope, timelines, resources, risks, and stakeholder communication. The role partners with Solution Consultants and cross-functional teams to deliver aligned, high-quality solutions without leading technical design.

Responsibilities

• Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support
• Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs
• Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform
• Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations
• Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting
• Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction
• Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements
• Ensure alignment with standard methodologies, delivery processes, and documentation protocols

Skills

• Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries
• Exceptional communication, facilitation, and relationship-building skills across technical and business audiences
• Comfortable leading multiple projects simultaneously with a high degree of autonomy
• Adept at navigating ambiguity and bringing clarity through structured planning and execution
• Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track
• Familiarity with implementation best practices and lifecycle management for SaaS platforms
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
• Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
• Bachelor's Degree or related field
• Experience working in a growing start-up
• Experience working in healthcare

Qualifications

Must Haves

• Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries
• Exceptional communication, facilitation, and relationship-building skills across technical and business audiences
• Comfortable leading multiple projects simultaneously with a high degree of autonomy
• Adept at navigating ambiguity and bringing clarity through structured planning and execution
• Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track
• Familiarity with implementation best practices and lifecycle management for SaaS platforms
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
• Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
• Bachelor's Degree or related field

Nice to Haves

• Experience working in a growing start-up
• Experience working in healthcare

Benefits

• Luma Health covers 99% of the employee and 85% of the dependent premium costs for health benefits.
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity
• Stock options
• Medical, dental, and vision benefits