Technical Implementation Analyst

Summary

Lucem Health is dedicated to revolutionizing diagnostic medicine through AI and machine learning technology. The Technical Implementation Analyst will support the technical implementations of clinical AI and patient outreach solutions at health system customer sites, ensuring fast onboarding and high customer satisfaction.

Responsibilities

• You will own technical configuration and testing of Lucem’s technologies at health systems including infrastructure setup, onboarding, and program launch with the Customer Success team to quickly perform implementation tasks to ensure fast onboarding and high customer satisfaction
• You will interface with software development teams to report issues and communicate potential improvements to the onboarding process
• You will meet with customers to understand their systems and to identify how to correctly configure our platform for their implementation
• You will produce internal reports to communicate the state of the customer implementation for various stakeholders

Skills

• You have experience working with health care data
• You have written SQL queries for data analysis to build reports, understand data quality, and/or write data transformations
• You have worked with CSV data and understand how to do basic data manipulation in Python
• You have worked with Excel spreadsheets and understand how to do basic data analysis
• You understand how to communicate with internal stakeholders to understand what tasks need to be done
• Bachelor's degree in IT, Computer Science, Healthcare Informatics, or a related field preferred; or an Associate degree/High School diploma combined with equivalent technical support or healthcare operations experience
• You have experience with healthcare integration technologies like FHIR and HL7
• You have configured infrastructure for customers like VPNs or SFTP servers

Qualifications

Must Haves

• You have experience working with health care data
• You have written SQL queries for data analysis to build reports, understand data quality, and/or write data transformations
• You have worked with CSV data and understand how to do basic data manipulation in Python
• You have worked with Excel spreadsheets and understand how to do basic data analysis
• You understand how to communicate with internal stakeholders to understand what tasks need to be done
• Bachelor's degree in IT, Computer Science, Healthcare Informatics, or a related field preferred; or an Associate degree/High School diploma combined with equivalent technical support or healthcare operations experience

Nice to Haves

• You have experience with healthcare integration technologies like FHIR and HL7
• You have configured infrastructure for customers like VPNs or SFTP servers