Application Support Engineer

Summary

Made4net is a leading provider of supply chain execution software solutions, dedicated to optimizing warehouse and logistics operations. The Application Support Engineer plays a critical role in supporting customers by ensuring applications operate efficiently and reliably, troubleshooting technical issues, and collaborating with internal teams.

Responsibilities

• Support client operations by troubleshooting and resolving application and integration issues related to Made4net solutions
• Respond to and follow up on client inquiries via phone, ticketing system, and email in accordance with service level agreements
• Analyze system issues, identify root causes, and follow established escalation procedures when necessary
• Maintain ongoing communication with clients to review system status and address evolving needs
• Participate when needed in implementations during initial go live and system upgrades
• Participate in a rotating schedule of off hours on call for clients with 24/7 operations

Skills

• Associate's degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience
• 1–3 years of hands-on experience in application support, technical support, systems support, or a related role supporting enterprise or customer-facing software applications
• Familiarity with Windows workstation and server environments
• Experience with web browsers and web server environments such as IIS
• Working knowledge of SQL Server databases and basic programming concepts
• Proficiency with standard office productivity tools
• Experience using Remote Desktop and VPN tools
• Strong teamwork and collaboration skills
• Clear and professional communication abilities
• High level of responsiveness and adaptability
• Task-oriented problem-solving approach
• Effective time management and organizational skills
• Experience supporting hosted or SaaS customers
• Familiarity with AWS or cloud-based environments
• Background in warehousing, transportation, logistics, or supply chain applications
• Experience supporting enterprise systems such as ERP or CRM platforms
• Strong computer and application usage skills

Qualifications

Must Haves

• Associate's degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience
• 1–3 years of hands-on experience in application support, technical support, systems support, or a related role supporting enterprise or customer-facing software applications
• Familiarity with Windows workstation and server environments
• Experience with web browsers and web server environments such as IIS
• Working knowledge of SQL Server databases and basic programming concepts
• Proficiency with standard office productivity tools
• Experience using Remote Desktop and VPN tools
• Strong teamwork and collaboration skills
• Clear and professional communication abilities
• High level of responsiveness and adaptability
• Task-oriented problem-solving approach
• Effective time management and organizational skills

Nice to Haves

• Experience supporting hosted or SaaS customers
• Familiarity with AWS or cloud-based environments
• Background in warehousing, transportation, logistics, or supply chain applications
• Experience supporting enterprise systems such as ERP or CRM platforms
• Strong computer and application usage skills

Benefits

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO