Account Manager, Analyst

Summary

McKesson is an impact-driven healthcare company delivering insights, products, and services that make quality care more accessible and affordable. The Account Manager, Analyst supports pharmaceutical client programs through financial management, client relationship management, project coordination, account operations, reporting, and cross-functional collaboration.

Responsibilities

• Ensure 100% accuracy of all client invoices prior to release
• Review invoices, line items, and supporting documentation; escalate discrepancies as needed
• Partner with Finance to ensure timely delivery and verification of billing
• Serve as a point of contact for client communications, project updates, and day-to-day inquiries
• Support client expectations regarding service delivery and program performance
• Provide proactive consultation on operational improvements, cost savings, and efficiency opportunities
• Draft and deliver clear written and verbal communications (non-sales, non-IT)
• Contribute to client **Quarterly Business Reviews (QBRs)** by sharing performance updates and opportunities for enhancement
• Collaborate with Sales and clients to define project scope for new initiatives
• Support or lead sub-projects for new product launches, service implementations, client-driven initiatives, and change requests
• Manage project timelines, cross-functional communications, and tracking logs
• Lead the internal change request process and communicate priorities across teams
• Review program documentation (BRDs, SOPs, WIs, system requirements, training materials) prior to production release
• Maintain client-approved documentation in secure systems per company standards
• Monitor performance against service level agreements (SLAs) and support corrective action plans when needed
• Serve as first point of contact for operational issues, escalating as appropriate
• Ensure timely and accurate delivery of program reports; verify data quality before client distribution
• Interpret data and summarize insights for clients
• Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns

Skills

• Degree or equivalent and typically requires 2+ years of relevant experience
• Bachelor's degree in a related field or equivalent experience
• 2+ years of project management experience
• 2+ years of experience in Healthcare, Pharmaceuticals, Client/Account Management, Finance, or Distribution
• Strong customer focus with the ability to create visible value
• Proven ability to manage multiple projects, timelines, and priorities
• Advanced organizational and project management skills
• Experience with process documentation and continuous improvement
• Strong analytical abilities — able to spot trends and propose solutions
• Advanced skills in Microsoft Excel and PowerPoint; experience with Visio and Project
• Excellent written and verbal communication skills
• Ability to build effective team relationships and collaborate across functions
• Professional office environment
• Up to **25% travel** required

Qualifications

Must Haves

• Degree or equivalent and typically requires 2+ years of relevant experience
• Bachelor's degree in a related field or equivalent experience
• 2+ years of project management experience
• 2+ years of experience in Healthcare, Pharmaceuticals, Client/Account Management, Finance, or Distribution
• Strong customer focus with the ability to create visible value
• Proven ability to manage multiple projects, timelines, and priorities
• Advanced organizational and project management skills
• Experience with process documentation and continuous improvement
• Strong analytical abilities — able to spot trends and propose solutions
• Advanced skills in Microsoft Excel and PowerPoint; experience with Visio and Project
• Excellent written and verbal communication skills
• Ability to build effective team relationships and collaborate across functions
• Professional office environment
• Up to **25% travel** required

Benefits

• An annual bonus or long-term incentive opportunities may be offered.
• Opportunities for professional growth within an industry-leading organization.