Health System Solutions Enablement Manager

Summary

McKesson is an impact-driven healthcare company delivering products, services, analytics, and technology solutions that make quality care more accessible and affordable. The Health System Solutions Enablement Manager manages customer relationships, supports onboarding and adoption, delivers education and training, monitors utilization and value realization, and collaborates with cross-functional teams to improve customer outcomes.

Responsibilities

• Support customer onboarding and adoption activities across assigned accounts using established methodologies and playbooks
• Execute customer success plans aligned with defined business objectives, adoption goals, and value realization measures
• Provide guidance to customer stakeholders on solution utilization, established best practices, and workflow optimization
• Use established reporting and analytics tools to monitor utilization patterns and recommend actions to improve adoption and engagement
• Support customers through change management and adoption activities associated with new product capabilities and enhancements
• Manage day-to-day relationships with customer stakeholders across assigned health system accounts
• Participate in executive and operational business reviews, providing updates on solution performance, customer outcomes, and utilization trends
• Identify opportunities to improve utilization of existing capabilities and recommend actions within defined program guidelines
• Execute account engagement plans established in partnership with senior leaders and internal stakeholders
• Serve as a point of contact for operational customer requests and inquiries, resolving issues through established processes and escalating highly complex concerns when appropriate
• Deliver established customer onboarding programs, training curricula, educational content, and adoption resources
• Facilitate virtual and in-person training sessions, workshops, webinars, and customer learning activities
• Apply standardized onboarding practices to support customer readiness and time-to-value
• Partner with Product and Technology teams to execute customer readiness activities for solution releases and enhancements
• Provide input to improve enablement materials and processes based on customer experience and program results
• Monitor customer feedback, adoption trends, training outcomes, and engagement metrics using established tools and reporting processes
• Summarize customer observations and provide input to Product, Commercial, and Leadership teams
• Participate in product feedback discussions, customer advisory activities, and solution improvement initiatives
• Identify recurring customer needs and workflow challenges and communicate them through established channels
• Participate in cross-functional customer success initiatives involving Product, Technology, Analytics, Commercial, and Operations teams
• Partner with internal stakeholders to address customer needs, improve customer experience, and support defined outcomes
• Support product launches, customer communications, conference activities, and customer engagement programs
• Contribute to consistent execution of established customer success and adoption objectives

Skills

• • Degree or equivalent and typically requires 4+ years of relevant experience
• • 4+ years of relevant experience in customer success, healthcare consulting, product enablement, business operations, analytics, account management, or a related healthcare technology field
• • Experience in health system pharmacy, specialty pharmacy, infusion services, healthcare technology, analytics, or performance improvement solutions
• • Experience supporting customer relationships and executing customer adoption or enablement activities
• • Experience applying established processes, tools, and best practices to support customer outcomes
• • Ability to collaborate with cross-functional teams and contribute to outcomes without direct authority
• • Experience participating in customer-facing meetings and delivering presentations to operational, clinical, or executive stakeholders
• • Analytical and problem-solving skills with the ability to interpret adoption metrics, customer feedback, and operational data and provide practical recommendations
• • Experience delivering customer education, training materials, or adoption support
• • Excellent written, verbal, and presentation skills with the ability to communicate complex concepts to diverse audiences
• • Ability to manage multiple customer priorities, projects, and timelines in a fast-paced environment
• • Proficiency with Microsoft Office Suite, customer relationship management platforms, business intelligence tools, and virtual collaboration technologies
• • Candidates within a 50-mile radius of Irving, TX will be required to be onsite 2 days per week
• • Up to 20% travel nationwide (1-2 times per month on average)
• Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future
• • Experience supporting enterprise software, SaaS, analytics, or healthcare technology implementations
• • Knowledge of healthcare operations, specialty pharmacy, infusion pharmacy, reimbursement, or drug utilization workflows
• • Experience participating in business reviews, customer advisory boards, or customer engagement programs
• • Experience using adoption, utilization, or satisfaction metrics to support customer success activities

Qualifications

Must Haves

• • Degree or equivalent and typically requires 4+ years of relevant experience
• • 4+ years of relevant experience in customer success, healthcare consulting, product enablement, business operations, analytics, account management, or a related healthcare technology field
• • Experience in health system pharmacy, specialty pharmacy, infusion services, healthcare technology, analytics, or performance improvement solutions
• • Experience supporting customer relationships and executing customer adoption or enablement activities
• • Experience applying established processes, tools, and best practices to support customer outcomes
• • Ability to collaborate with cross-functional teams and contribute to outcomes without direct authority
• • Experience participating in customer-facing meetings and delivering presentations to operational, clinical, or executive stakeholders
• • Analytical and problem-solving skills with the ability to interpret adoption metrics, customer feedback, and operational data and provide practical recommendations
• • Experience delivering customer education, training materials, or adoption support
• • Excellent written, verbal, and presentation skills with the ability to communicate complex concepts to diverse audiences
• • Ability to manage multiple customer priorities, projects, and timelines in a fast-paced environment
• • Proficiency with Microsoft Office Suite, customer relationship management platforms, business intelligence tools, and virtual collaboration technologies
• • Candidates within a 50-mile radius of Irving, TX will be required to be onsite 2 days per week
• • Up to 20% travel nationwide (1-2 times per month on average)
• Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future

Nice to Haves

• • Experience supporting enterprise software, SaaS, analytics, or healthcare technology implementations
• • Knowledge of healthcare operations, specialty pharmacy, infusion pharmacy, reimbursement, or drug utilization workflows
• • Experience participating in business reviews, customer advisory boards, or customer engagement programs
• • Experience using adoption, utilization, or satisfaction metrics to support customer success activities

Benefits

• This role offers location flexibility and is open to candidates across the United States.
• Candidates based in the Dallas–Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.