Clinical Specialist CRM - Sacramento

Summary

Medtronic is a global healthcare technology company focused on developing medical technologies that alleviate pain, restore health, and extend life. The Clinical Specialist provides technical, educational, operational, and sales support for Cardiac Rhythm Management products, including device checks, implant support, customer training, inventory management, troubleshooting, and sales collaboration.

Responsibilities

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

Skills

• A valid driver's license is essential for this role
• * High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• * Associate's Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• * Bachelor's Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• * Frequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile
• * Continuous verbal and written communication
• * Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
• * Sitting, standing and/or walking for up to eight plus hours per day
• * Environmental exposures include eye protection, infectious disease and radiation
• * Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R
• * Frequently required to use hands to finger, handle or feel objects, tools or controls
• * Ability to effectively use a mobile phone, PC, keyboard and mouse
• * Frequent bending/stooping, squatting and balance
• * Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• * Must be able to drive approximately 80% of the time within assigned territory
• * Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS's are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management
• * Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application
• * Minimum travel of 10%
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
• * Thorough working knowledge of medical terminology and the medical device industry
• * Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• * Strong work ethic in accomplishing objectives of the position
• * Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• * Ability to meet vendor credentialing requirements
• * Excellent customer service skills
• * Excellent interpersonal, written/verbal communication skills
• * Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Qualifications

Must Haves

• A valid driver's license is essential for this role
• * High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• * Associate's Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
• * Bachelor's Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• * Frequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile
• * Continuous verbal and written communication
• * Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
• * Sitting, standing and/or walking for up to eight plus hours per day
• * Environmental exposures include eye protection, infectious disease and radiation
• * Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R
• * Frequently required to use hands to finger, handle or feel objects, tools or controls
• * Ability to effectively use a mobile phone, PC, keyboard and mouse
• * Frequent bending/stooping, squatting and balance
• * Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• * Must be able to drive approximately 80% of the time within assigned territory
• * Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS's are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management
• * Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application
• * Minimum travel of 10%
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Nice to Haves

• * Thorough working knowledge of medical terminology and the medical device industry
• * Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• * Strong work ethic in accomplishing objectives of the position
• * Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• * Ability to meet vendor credentialing requirements
• * Excellent customer service skills
• * Excellent interpersonal, written/verbal communication skills
• * Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Benefits

• Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• For regular employees who work 20+ hours per week: Health insurance
• For regular employees who work 20+ hours per week: Dental insurance
• For regular employees who work 20+ hours per week: Vision insurance
• For regular employees who work 20+ hours per week: Health Savings Account
• For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account
• For regular employees who work 20+ hours per week: Life insurance
• For regular employees who work 20+ hours per week: Long-term disability leave
• For regular employees who work 20+ hours per week: Dependent daycare spending account
• For regular employees who work 20+ hours per week: Tuition assistance/reimbursement
• For regular employees who work 20+ hours per week: Simple Steps (global well-being program)
• For all regular employees: Incentive plans
• For all regular employees: 401(k) plan plus employer contribution and match
• For all regular employees: Short-term disability
• For all regular employees: Paid time off
• For all regular employees: Paid holidays
• For all regular employees: Employee Stock Purchase Plan
• For all regular employees: Employee Assistance Program
• For all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• For all regular employees: Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.