Clinical Market Development Specialist (Houston TX)

Summary

Medtronic is a global healthcare technology company focused on developing medical technologies that improve patient care. The Clinical Market Development Specialist serves as the clinical expert for Acute Care & Monitoring operating room portfolio products, supporting pre-sale demonstrations, evaluations, product adoption, and complex sales. The role also leads post-sale implementation, education, clinical support, stakeholder development, and territory-based customer partnerships.

Responsibilities

• Lead clinical and selling activities for INVOS cerebral/somatic oximetry, BIS EEG brain monitoring, and ARGOS hemodynamic monitoring technologies within an assigned territory in partnership with regional sales teams to ensure both pre- and post-sale requirements are met
• Lead pre-sale clinical demonstrations and evaluations to showcase the clinical value of ACM OR solutions. Coordinate and participate in evaluations along with aligned field sales team and customer to ensure they are conducted according to best practices. Engage key stakeholders with product value propositions, supporting literature appropriate to their specific care area
• Lead post-sale activities including implementation, product education, in-servicing, and ongoing support to ensure robust adoption and utilization
• Stimulate, support, and facilitate clinical champions in the development of institutional policies and processes that leverage RMS products to improve patient care
• Demonstrate skills appropriate to successful advancement of complex sales, including: Strong analytical abilities and use of business tools such as Salesforce.com (SFDC) and Sales Analytics to develop a robust territory strategy and business plan Consistent effectiveness in both offensive and defensive competitive selling situations Expert-level clinical knowledge of acute care in the adult/pediatric ICU,CVICU, OR/CVOR and/or NICU/PICU including monitoring applications for critically ill neonates and children, including INVOS cerebral/somatic oximetry, BIS, and ARGOS technologies
• Act as a key resource for and collaborate with other internal partners (e.g., Clinical Directors, Sales Leaders, Sales Partners, Marketing, Medical Affairs, R&D) on the following: Educate and update the organization quarterly on ICU/CVICU, OR/CVOR, NICU/PICU trends and customer needs Identify and develop Key Opinion Leaders, reference accounts and/or potential development partners Development and sharing of best practices throughout the organization as a OR/NICU CPS Subject Matter Expert (SME) Stay up to date on the educational needs of the customer base related to product utilization and concepts of clinical application Assess internal processes for delivery of customer education and implement process improvements as needed Provide expert input to facilitate the development of sales and marketing materials, customer presentations, education plans and evaluation plans that reflect the needs of the customer Identify subject areas, individuals, and opportunities for clinical research to further the body of evidence for our products in collaboration with Medical Affairs experts Evaluate potential product additions or acquisitions, and contribute to the successful integration of new portfolio products as applicable. Demonstrate behaviors consistent with senior level clinical leaders, including: Create an environment conducive to personal development and feedback for self and peers Model the essence of team spirit throughout the organization Identify and work through difficult and complex issues with customers without compromising relationships Assess productivity and return on time invested and discuss opportunities for improvement with key stakeholders to ensure results Assist Clinical Directors with specific zone-level initiatives or programs
• Invest in self-development and education necessary to maintain status as a CMDS
• Attend applicable trade shows, medical association meetings, and educational symposia to network with customers/clinicians
• Timely completion of all special projects and administrative duties

Skills

• We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role
• This position requires Travel in assigned region and (nationally occasionally), approximately 50-75% including overnight stays
• A Bachelor's Degree with a minimum of 2 years of clinical experience as a licensed clinician within the acute care hospital environment
• An advanced degree with a minimum of 0 years of clinical experience as a licensed clinician within the acute care hospital environment
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
• 2-5 years total critical care experience in an acute care hospital environment, with a minimum of 3 years' experience in ICU, CVICU, OR, CVOR, NICU, PICU
• 2+ years in team selling environment
• ICU, OR, or NICU/PICU Clinical Educator or experience in education curriculum development and delivery
• RN BSN, Advanced Practice Nurse NNP, DNP, Perfusionist, RRT
• Experience with health care or medical device industry, either clinical education or sales
• Sales experience or possession of strong selling traits is preferred
• Demonstrated ability to work effectively in a complex, geographically distributed organization with multiple value streams
• Track record of building successful strategic business partnerships
• Must be results oriented, with internal motivation to achieve high-level results and manage complex projects to completion
• Demonstrated resiliency and high tolerance for ambiguity
• Strong verbal and written communication
• Exceptional client interaction skills
• Strong ability to create and deliver presentations, education plans, and evaluation plans that reflect the needs of the customer
• Public speaking skillsets
• Exceptional thoroughness, attention to detail, and follow-through
• Motivated, self-driven, accountable, confident individuals
• Understanding of the markets in which ACM competes
• High energy, entrepreneurial, and self-motivated
• Proficient in Salesforce.com, Sales Analytics and MS Office (including Word, PowerPoint, and Excel)
• Desire and ability to travel overnight (air/ground/hotel) within assigned territory and nationally when needed for high profile projects, conferences

Qualifications

Must Haves

• We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role
• This position requires Travel in assigned region and (nationally occasionally), approximately 50-75% including overnight stays
• A Bachelor's Degree with a minimum of 2 years of clinical experience as a licensed clinician within the acute care hospital environment
• An advanced degree with a minimum of 0 years of clinical experience as a licensed clinician within the acute care hospital environment
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Nice to Haves

• 2-5 years total critical care experience in an acute care hospital environment, with a minimum of 3 years' experience in ICU, CVICU, OR, CVOR, NICU, PICU
• 2+ years in team selling environment
• ICU, OR, or NICU/PICU Clinical Educator or experience in education curriculum development and delivery
• RN BSN, Advanced Practice Nurse NNP, DNP, Perfusionist, RRT
• Experience with health care or medical device industry, either clinical education or sales
• Sales experience or possession of strong selling traits is preferred
• Demonstrated ability to work effectively in a complex, geographically distributed organization with multiple value streams
• Track record of building successful strategic business partnerships
• Must be results oriented, with internal motivation to achieve high-level results and manage complex projects to completion
• Demonstrated resiliency and high tolerance for ambiguity
• Strong verbal and written communication
• Exceptional client interaction skills
• Strong ability to create and deliver presentations, education plans, and evaluation plans that reflect the needs of the customer
• Public speaking skillsets
• Exceptional thoroughness, attention to detail, and follow-through
• Motivated, self-driven, accountable, confident individuals
• Understanding of the markets in which ACM competes
• High energy, entrepreneurial, and self-motivated
• Proficient in Salesforce.com, Sales Analytics and MS Office (including Word, PowerPoint, and Excel)
• Desire and ability to travel overnight (air/ground/hotel) within assigned territory and nationally when needed for high profile projects, conferences

Benefits

• Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• For regular employees who work 20+ hours per week: Health, Dental and vision insurance.
• For regular employees who work 20+ hours per week: Health Savings Account.
• For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account.
• For regular employees who work 20+ hours per week: Life insurance.
• For regular employees who work 20+ hours per week: Long-term disability leave.
• For regular employees who work 20+ hours per week: Dependent daycare spending account.
• For regular employees who work 20+ hours per week: Tuition assistance/reimbursement.
• For regular employees who work 20+ hours per week: Simple Steps (global well-being program).
• For all regular employees: Incentive plans.
• For all regular employees: 401(k) plan plus employer contribution and match.
• For all regular employees: Short-term disability.
• For all regular employees: Paid time off.
• For all regular employees: Paid holidays.
• For all regular employees: Employee Stock Purchase Plan.
• For all regular employees: Employee Assistance Program.
• For all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• For Vice Presidents and above, or subject to IRS earning minimums: Capital Accumulation Plan.
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.