Associate Inside Sales Specialist

Summary

Mesa Laboratories, Inc. develops products that support scientific breakthroughs, product integrity, patient and worker safety, and quality of life. The Associate Inside Sales Specialist supports the Sterilization and Disinfection Control division by conducting inbound and outbound sales, qualifying leads, managing assigned accounts, maintaining CRM data, and coordinating with internal teams to support revenue growth and customer retention.

Responsibilities

• Conduct inbound and outbound sales activities via phone, email, and digital platforms to support customer acquisition and retention
• Qualify incoming leads and follow up on marketing- or sales-generated opportunities
• Assist with closing straightforward sales transactions in accordance with established pricing and approval guidelines
• Support field sales representatives by managing smaller accounts, lead follow-up, and opportunity coordination
• Maintain relationships with assigned customers to support renewals, repeat business, and upsell opportunities
• Help manage a defined set of accounts or a limited territory under guidance from senior sales staff
• Route complex opportunities to more senior inside or field sales representatives as appropriate
• Develop working knowledge of company products, systems, services, and basic contract terms
• Direct customers to appropriate online resources, documentation, or internal experts as needed
• Maintain accurate customer and opportunity data in CRM and other sales systems
• Track sales activities and update forecasts and pipeline information as required
• Prepare routine activity reports and support sales metrics tracking
• Collaborate with marketing, customer service, and operations teams to ensure a positive customer experience

Skills

• 0–2 years of experience in inside sales, customer service, or a related commercial role
• Strong verbal and written communication skills
• Ability to learn technical products and articulate basic value propositions
• Customer-focused mindset with developing sales and negotiation skills
• Organized, detail-oriented, and able to manage multiple tasks
• Proficiency with Microsoft Office and willingness to learn sales systems and tools
• Bachelor's degree preferred or equivalent combination of education and experience

Qualifications

Must Haves

• 0–2 years of experience in inside sales, customer service, or a related commercial role
• Strong verbal and written communication skills
• Ability to learn technical products and articulate basic value propositions
• Customer-focused mindset with developing sales and negotiation skills
• Organized, detail-oriented, and able to manage multiple tasks
• Proficiency with Microsoft Office and willingness to learn sales systems and tools

Nice to Haves

• Bachelor's degree preferred or equivalent combination of education and experience

Benefits

• Bonus opportunity
• A comprehensive benefits package
• Remote work