Surface Specialist

Summary

Microsoft is seeking a Surface Specialist to help commercial customers realize the value of its Surface device portfolio and accelerate Windows adoption. The role leads Surface sales across assigned accounts, provides technical product expertise, orchestrates internal and partner resources, and guides customers through technology decisions, demonstrations, and business transformation opportunities.

Responsibilities

• Drive new revenue growth across the entire Surface device and accessories portfolio
• Demonstrate excellence in pipeline management to achieve monthly forecasts
• Compete aggressively to win new business and drive Surface market penetration while growing customer mindshare, sharing best practices and use bases with the extended community throughout
• Deliver technical product briefings to customers (BDMs and TDMs) to drive success of new and updated Surface device portfolio
• Extend relationships beyond IT to business decision makers, helping customers envision & achieve digital transformation
• Solve customer business challenges by presenting the value of Surface devices, including use cases, financial analysis, ROI, etc
• Own oportunities from start to close as a v-team leader; orchestrate internal and external resources; leverage partners to scale sales on hardware refresh, upsell and expand sales motions; engage Modern Workplace sellers to attach Microsoft 365
• Leverage and drive awareness of all available market promotions, offers, sales initiatives and programs
• Helping to identify and diagnose technical and competitive blockers and respective solutions for sales opportunities and usage decision blockers and engaging the right resources to overcome these blockers
• Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft solutions
• Shaping current and future products, marketing strategies, and customer centricity ideas through your feedback to sales, marketing, and engineering
• You will lead technical presentations, demonstrations, workshops, proof of concepts, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of Microsoft's products and services, and how we can make their businesses more successful
• You will own winning the technical decision at customers for sales opportunities and usage scenarios, through tailoring your message, bringing ideas to customers, engaging with them to show our technology differentiation, and guiding them in decision making
• You will work with partners and others at Microsoft, as well as use our core tools, social connection tools, and AI driven data to extend your reach and the reach of your team, focusing on satisfying important customer needs
• Continuously nurture and expand sales, business, product, technology, and competitive knowledge and readiness
• Participate in internal Microsoft sales communities and in the broader industry through in-person events, Teams sites, community gatherings and more
• Continuously build and enhance your technical acumen, sales and professional skills and competitive readiness
• You will be recognized for sharing, learning and driving individual work that all result in business impact for customers, partners and within Microsoft. We encourage thought leadership from every employee
• Drive the success of others through peer mentoring, knowledge sharing, and documentation of Insights
• Embody our culture and values

Skills

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 2+ years experience in technology-related sales or account management + OR equivalent experience
• Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties
• Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 3+ years experience in technology-related sales or account management + OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 5+ years experience in technology-related sales or account management + OR equivalent experience
• 2+ years of solution or services sales experience, with experience managing enterprise sales opportunities and developing pipeline within an assigned territory or customer portfolio
• Experience closing complex technology deals, with demonstrated ability to manage opportunities from qualification through negotiation and close
• Experience selling hardware, devices, or related technology solutions in a commercial or enterprise environment
• Understanding of modern workplace technologies, including Windows PCs, device management, and cloud or hybrid environments
• Experience engaging and influencing senior business and technical decision makers, including delivering persuasive presentations and articulating business value
• Experience collaborating across sales, technical, partner, marketing, and services teams to develop solutions and drive customer outcomes
• Demonstrated ability to manage sales execution disciplines, including forecasting, pipeline management, opportunity management, and CRM hygiene

Qualifications

Must Haves

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 2+ years experience in technology-related sales or account management + OR equivalent experience
• Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties

Nice to Haves

• Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 3+ years experience in technology-related sales or account management + OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 5+ years experience in technology-related sales or account management + OR equivalent experience
• 2+ years of solution or services sales experience, with experience managing enterprise sales opportunities and developing pipeline within an assigned territory or customer portfolio
• Experience closing complex technology deals, with demonstrated ability to manage opportunities from qualification through negotiation and close
• Experience selling hardware, devices, or related technology solutions in a commercial or enterprise environment
• Understanding of modern workplace technologies, including Windows PCs, device management, and cloud or hybrid environments
• Experience engaging and influencing senior business and technical decision makers, including delivering persuasive presentations and articulating business value
• Experience collaborating across sales, technical, partner, marketing, and services teams to develop solutions and drive customer outcomes
• Demonstrated ability to manage sales execution disciplines, including forecasting, pipeline management, opportunity management, and CRM hygiene

Benefits

• Certain roles may be eligible for benefits and other compensation.