IT Support Specialist

Summary

Million Dollar Baby Co. is a family-owned company based in Los Angeles, specializing in children's furnishings across several brands. They are seeking an IT Support Specialist to provide technical assistance, set up hardware and software, and deliver end-user support while collaborating with systems and data teams.

Responsibilities

• Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
• Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential
• Monitor, triage, and assign Tier 1 helpdesk requests
• Maintain and update the internal IT knowledgebase
• Create documentation for new issues or deployments
• Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
• Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
• Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
• Setup and tear down audio/visual equipment for company-wide events
• Assist with IT projects and other tasks as needed
• Research and present emerging technologies to the team

Skills

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Previous experience in a helpdesk or IT support role, preferably 1-2 years
• Warehouse IT support is a plus
• Basic understanding of computer hardware, software, and networking principles
• Familiarity with helpdesk software and ticketing systems
• Experience with provisioning and deploying computers
• Legendary customer service and deskside manner
• Ability to troubleshoot and resolve technical issues effectively and efficiently
• Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
• Eager to embrace new technologies and adapt to changing IT environments

Qualifications

Must Haves

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Previous experience in a helpdesk or IT support role, preferably 1-2 years
• Warehouse IT support is a plus
• Basic understanding of computer hardware, software, and networking principles
• Familiarity with helpdesk software and ticketing systems
• Experience with provisioning and deploying computers
• Legendary customer service and deskside manner
• Ability to troubleshoot and resolve technical issues effectively and efficiently
• Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
• Eager to embrace new technologies and adapt to changing IT environments

Benefits

• 100% of your health, dental and vision insurance monthly premiums paid by us!
• Flexible PTO because we respect the need for work/life harmony
• Company matching 401(k)
• Vacation reimbursement and wellness and enrichment subsidy programs
• Tuition reimbursement
• Matching charitable donations to the nonprofit organization of your choice
• Company-wide monthly celebrations - lunch is on us!
• Dog-friendly workplace, yes! You can bring your best friend to work
• Free MDB Co. swag + generous employee discount on products