Renewals Sales Specialist II

Summary

Motorola Solutions is a global technology company that builds and connects technologies to help keep people, property, and places safer. The Renewals Sales Specialist II manages the end-to-end renewal process for Command Center Software portfolios, driving retention and recurring revenue. The role also identifies upsell opportunities, collaborates with sales and customer success teams, and provides accurate renewal forecasts and portfolio performance insights.

Responsibilities

• Manage a designated portfolio of renewal contracts for CCSW, including but not limited to public safety software and mission-critical applications
• Proactively monitor contract expiration dates and initiate renewal discussions with customers well in advance of the renewal deadline to ensure timely and effective renewal processes
• Deploy advanced levers such as coterminous alignment, multi-year price locking, and portfolio consolidation to secure long-term recurring revenue (ARR)
• Prepare and deliver renewal quotes, contracts, and proposals in a timely and accurate manner
• Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
• Serve as the point of contact for renewal-related inquiries from customers and channel partners
• Collaborate with Account Executives and Customer Success Managers to ensure a cohesive and consistent customer experience throughout the entire lifecycle
• Identify and qualify upsell opportunities for additional services during the renewal process
• Understand the customer's strategic goals and operational challenges to effectively position additional solutions that can help them achieve their objectives
• Maintain a rigorous renewal pipeline, providing leadership with high-integrity forecasts on retention, churn, and expansion
• Generate and analyze reports on renewal and retention rates and provide insights on portfolio performance to management
• Develop and maintain a deep understanding of Motorola's CCSW ecosystem, including features, benefits, and value propositions
• Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines

Skills

• Bachelor's Degree with 3+ years of experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• OR 5+ years experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets
• Market Intelligence: Ability to speak fluently about software subscription models, cloud migrations, and industry-specific trends
• Strong analytical and problem-solving abilities
• Must be willing to travel 10-20%
• 10-25%
• Proven experience in a renewals, inside sales, or customer success role is highly desirable
• Preferred candidates will reside in the United States

Qualifications

Must Haves

• Bachelor's Degree with 3+ years of experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• OR 5+ years experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets
• Market Intelligence: Ability to speak fluently about software subscription models, cloud migrations, and industry-specific trends
• Strong analytical and problem-solving abilities
• Must be willing to travel 10-20%
• 10-25%

Nice to Haves

• Proven experience in a renewals, inside sales, or customer success role is highly desirable
• Preferred candidates will reside in the United States

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave