Technical Training Consultant

Summary

Motorola Solutions is a global community focused on keeping people safer everywhere. They are seeking a Technical Training Consultant who will be responsible for understanding customer training requirements and ensuring effective use of their complex solutions, driving business outcomes and customer satisfaction.

Responsibilities

• Provide comprehensive training consultation services and custom proposal generation, which constitutes a large part of the role. Conduct needs analysis, administration, planning, and execution of training strategies and events
• Work closely with field teams to ensure training services are accurately quoted to align with RFP and RFI requests, MSI strategy, and critical customer needs within assigned territories
• Partner with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales. Educate internal teams on training offerings and consult with management and peers
• Manage the post-sale scheduling and implementation of customer training, focusing on flawless execution and ensuring the customer is fully ready
• Engage on all strategic projects as a training Subject Matter Expert (SME) and position training as a critical Professional Service. Identify the performance and competencies required to achieve specific business goals

Skills

• Military background, Associates or Bachelor's in Technical field
• 2+ years of technical professional experience
• Proficiency in Microsoft Office and Google Suite of Applications
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be punctual, highly detail-oriented, self-motivated, and adept at multi-tasking
• Excellent written and oral communication skills are required, along with a talent for building strong relationships internally and externally
• Must demonstrate a strategic view, exercise independent judgment, and work comfortably in ambiguous situations to solve extremely complex problems involving intangible variables
• Requires a strong thirst for knowledge, an ability to keep current with technology and training developments, and the foresight to anticipate how new marketplace technologies will impact the organization
• Requires knowledge of Systems Integration, project management experience, and a deeply customer-focused mindset
• Experience in Training Consultation and Delivery, Systems Integration, or as a Customer Support Manager
• System Management experience in Land Mobile Radio (LMR)
• Background in Software and/or Service Sales, Implementation, or Delivery
• Working knowledge of Motorola Solutions Technology, including ASTRO 25 Systems, MOTOTRBO Systems, and Public Safety Application

Qualifications

Must Haves

• Military background, Associates or Bachelor's in Technical field
• 2+ years of technical professional experience
• Proficiency in Microsoft Office and Google Suite of Applications
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be punctual, highly detail-oriented, self-motivated, and adept at multi-tasking
• Excellent written and oral communication skills are required, along with a talent for building strong relationships internally and externally
• Must demonstrate a strategic view, exercise independent judgment, and work comfortably in ambiguous situations to solve extremely complex problems involving intangible variables
• Requires a strong thirst for knowledge, an ability to keep current with technology and training developments, and the foresight to anticipate how new marketplace technologies will impact the organization
• Requires knowledge of Systems Integration, project management experience, and a deeply customer-focused mindset

Nice to Haves

• Experience in Training Consultation and Delivery, Systems Integration, or as a Customer Support Manager
• System Management experience in Land Mobile Radio (LMR)
• Background in Software and/or Service Sales, Implementation, or Delivery
• Working knowledge of Motorola Solutions Technology, including ASTRO 25 Systems, MOTOTRBO Systems, and Public Safety Application

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave