Disability Quality Analyst

Summary

MRO is seeking a Disability Quality Analyst to support disability and FMLA medical-record requests. The role reviews, processes, and releases records, ensures compliance and accuracy, manages documentation and payments, assigns forms, and provides professional customer service while protecting patient privacy.

Responsibilities

• Creating invoices for disability/FMLA forms in accordance with MRO Clinics policies/procedures
• Reviewing records pulled by the Disability Account Manager/Form Specialist to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with disability/FMLA form requests
• Applying accurate data to charts processed in accordance with MRO Clinics policies/procedures, when necessary
• Contacting patients/requesters to collect payment on pending disability/FMLA forms
• Assigning forms to be completed to Disability Account Managers/Form Specialists, as necessary
• Providing world-class customer service to patients and clients while ensuring patient privacy
• Handling high call volumes while maintaining a high level of service and professionalism
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time
• Reports to the Director of Operations as necessary

Skills

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA/Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma or equivalent required

Qualifications

Must Haves

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA/Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma or equivalent required

Benefits

• Remote work arrangement
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan