Field Service Representative – Florida Region (MUST Reside in FL)

Summary

Visionix USA is a global innovator in ophthalmic diagnostics, telehealth technology, advanced imaging, and optical lab solutions. The Field Service Representative will provide extensive field support for ophthalmic and optical systems by installing, repairing, troubleshooting, and maintaining equipment, while documenting service activity, supporting customers, and mentoring new representatives.

Responsibilities

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue Equipment
• Deliver on-site troubleshooting and high-level technical support
• Maintain accurate service documentation, parts inventory, and RMA processes
• Communicate effectively with customers, internal teams, and leadership
• Care for company-issued tools, diagnostic equipment, and service vehicles
• Identify workflow improvements or potential sales opportunities
• Mentor and support new FSRs during onboarding
• Must be Computer literate (Windows, MS Office Suite and other applications required)
• Perform additional duties as assigned

Skills

• Must be Computer literate (Windows, MS Office Suite and other applications required)
• Associate degree in a technical field, military technical training, or equivalent experience
• 2+ years in field service or technical support experience
• Strong mechanical and electrical troubleshooting skills
• Ability to read & understand mechanical & electrical drawings
• Excellent communication and customer service abilities
• Ability to lift up to 80 lbs. and travel extensively (car + air)
• Valid driver's license with clean driving record
• Willingness to travel throughout the U.S. for training and regional support
• 90% plus travel required
• Home base must be within Florida
• 6+ years preferred
• Biomedical Equipment Experience (5 + years preferred)
• Experience with optics or ophthalmic equipment is a plus — training provided

Qualifications

Must Haves

• Must be Computer literate (Windows, MS Office Suite and other applications required)
• Associate degree in a technical field, military technical training, or equivalent experience
• 2+ years in field service or technical support experience
• Strong mechanical and electrical troubleshooting skills
• Ability to read & understand mechanical & electrical drawings
• Excellent communication and customer service abilities
• Ability to lift up to 80 lbs. and travel extensively (car + air)
• Valid driver's license with clean driving record
• Willingness to travel throughout the U.S. for training and regional support
• 90% plus travel required
• Home base must be within Florida

Nice to Haves

• 6+ years preferred
• Biomedical Equipment Experience (5 + years preferred)
• Experience with optics or ophthalmic equipment is a plus — training provided

Benefits

• 401(k) Retirement Plan
• Full benefits package (medical, dental, vision, life, disability)
• Paid Time Off (PTO)
• Expense reimbursement