Field Service Technician - Kansas, Missouri, Oklahoma, Iowa, Nebraska

Summary

MULTIVAC USA is a leading worldwide provider of industrial packaging and processing machinery, seeking traveling Field Technicians across several states. The role involves troubleshooting and installing complex packaging and processing equipment, conducting customer training, and completing service documentation while maintaining a flexible schedule for travel and customer needs.

Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment
• Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner
• This is a traveling position with overnight stays required most workdays. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. Must be able to travel with little notice as customer demands require

Skills

• Technical drawings knowledge
• Electromechanical knowledge
• Complex problem-solving skills
• Significant mechanical aptitude
• Ability to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally
• Strong electrical and mechanical experience
• Pneumatic and machine shop skills
• Ability to work independently
• Excellent customer service skills
• Ability to work well in high stress environments
• Ability to respond and adjust to changing or new situations
• Flexibility to accommodate internal and external customers' schedules
• Willingness to work outside normal business hours, including some weekends as required
• Ability to travel with little notice as customer demands require
• Physical ability to stand, walk, use hands, reach, stoop, kneel, crouch, or crawl, and talk or hear
• Ability to lift or move up to 50lbs
• Specific vision abilities including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Qualifications

Must Haves

• Technical drawings knowledge
• Electromechanical knowledge
• Complex problem-solving skills
• Significant mechanical aptitude
• Ability to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally
• Strong electrical and mechanical experience
• Pneumatic and machine shop skills
• Ability to work independently
• Excellent customer service skills
• Ability to work well in high stress environments
• Ability to respond and adjust to changing or new situations
• Flexibility to accommodate internal and external customers' schedules
• Willingness to work outside normal business hours, including some weekends as required
• Ability to travel with little notice as customer demands require
• Physical ability to stand, walk, use hands, reach, stoop, kneel, crouch, or crawl, and talk or hear
• Ability to lift or move up to 50lbs
• Specific vision abilities including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Benefits

• Annual profit-sharing bonus
• Per diem allowance
• Industry leading medical, dental, & vision benefits
• Flexible spending accounts
• 401K match with immediate vesting
• Student debt assistance program
• Tuition reimbursement
• Employer-paid life insurance and disability coverage
• Paid training
• Company car with insurance, maintenance and fuel card
• Regular availability of overtime
• Double time for weekend work
• Generous PTO
• Volunteer time off
• 10/4 or 5/2 schedules
• Travel points for personal use