Account Executive

Summary

Navitus Health Solutions is seeking an Account Executive to manage client relationships and support account strategy for employer, health plan, and PBM clients. The role involves coordinating renewals, analyzing performance data, supporting quarterly business reviews, resolving client issues, and cultivating relationships with clients, brokers, consultants, and senior stakeholders.

Responsibilities

• Manage assigned client accounts across varying sizes and levels of complexity, maintaining strong working relationships with clients, brokers, and consultants
• Support account strategy development by gathering client needs, analyzing performance data, and contributing insights aligned to financial, clinical, and service objectives
• Lead renewal activities by coordinating internal inputs, preparing client materials, and supporting informed decision‑making through effective listening and needs assessment
• Build trusted relationships with client and consultant stakeholders through consistent engagement, professionalism, and responsiveness
• Identify opportunities for additional programs or solutions by evaluating client needs and vetting options in alignment with organizational standards and governance
• Participate in Quarterly Business Reviews (QBRs) by preparing materials, contributing to discussions, and supporting delivery of insights and recommendations
• Resolve client issues by coordinating with internal partners, applying appropriate judgment, and escalating matters when necessary
• Develop negotiation skills by balancing client expectations with company priorities and participating in discussions with senior client and consultant leaders
• Utilize company reporting systems, analytics tools, and platforms to support account management, performance monitoring, and client communications
• Other duties as assigned
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Skills

• Bachelor's degree in business, healthcare administration, or a related field, or equivalent work experience, required
• 3 years of experience managing or supporting client accounts within PBM, health plan, healthcare, or related benefits environments required
• 3 years of experience working directly with clients, brokers, or consultants, including participation in renewal discussions and strategic meetings required
• 3 years of experience supporting or contributing to account planning, renewals, and performance discussions, including exposure to utilization, financial, or service data required
• Demonstrated experience building and maintaining professional client relationships and supporting executive‑level interactions required
• Experience using reporting systems, analytics platforms, or company tools to support client decision‑making required
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees
• Account Management experience is strongly preferred

Qualifications

Must Haves

• Bachelor's degree in business, healthcare administration, or a related field, or equivalent work experience, required
• 3 years of experience managing or supporting client accounts within PBM, health plan, healthcare, or related benefits environments required
• 3 years of experience working directly with clients, brokers, or consultants, including participation in renewal discussions and strategic meetings required
• 3 years of experience supporting or contributing to account planning, renewals, and performance discussions, including exposure to utilization, financial, or service data required
• Demonstrated experience building and maintaining professional client relationships and supporting executive‑level interactions required
• Experience using reporting systems, analytics platforms, or company tools to support client decision‑making required
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Nice to Haves

• Account Management experience is strongly preferred

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Remote work