Product Expert

Summary

Numotion’s Spinlife retail division provides direct-to-consumer durable medical equipment and mobility solutions. The Product Expert helps customers select appropriate products, converts inquiries into sales, manages quotes and orders, and coordinates with manufacturers and internal teams to ensure timely equipment delivery and exceptional customer service.

Responsibilities

• Identify customer needs and present product options based on features and functionality knowledge
• Convert customer phone calls and online inquiries to product sales orders
• Provide buyers with accurate shipping, delivery, service and return policy information
• Create and manage customer quotes, work tasks and tickets until completion
• Work with manufacturers and internal teams to ensure the appropriate equipment is configured and ordered in a timely manner
• Collaborate closely with other team members to provide exceptional level of service to customers
• Maintain and expand product, company policy and process knowledge by actively participating in organized and self-driven training
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management

Skills

• High School Diploma and/or GED
• Minimum three (3) years of direct-to-consumer retail sales experience
• Experience in customer discovery, building relationships, creating urgency and articulating and showing value over price to deliver successful sales results
• Ability to identify customer needs and present product options based on features and functionality knowledge
• Outstanding communication skills, verbal and written
• Ability to multitask while providing exceptional support and responsiveness to customers
• Dedicated, quiet, home workspace with strong internet connection
• Frequent use of hands, wrists, fingers associated with using computer equipment
• Prolonged periods of time working at a desk and/or on a computer
• Occasionally move and reach with arms and hands
• Ability to lift/move up to 10 pounds
• Experience with Mobility Equipment or Durable Medical Equipment
• Assistive Technology Professional (ATP) training and certification
• Experience with order management systems

Qualifications

Must Haves

• High School Diploma and/or GED
• Minimum three (3) years of direct-to-consumer retail sales experience
• Experience in customer discovery, building relationships, creating urgency and articulating and showing value over price to deliver successful sales results
• Ability to identify customer needs and present product options based on features and functionality knowledge
• Outstanding communication skills, verbal and written
• Ability to multitask while providing exceptional support and responsiveness to customers
• Dedicated, quiet, home workspace with strong internet connection
• Frequent use of hands, wrists, fingers associated with using computer equipment
• Prolonged periods of time working at a desk and/or on a computer
• Occasionally move and reach with arms and hands
• Ability to lift/move up to 10 pounds

Nice to Haves

• Experience with Mobility Equipment or Durable Medical Equipment
• Assistive Technology Professional (ATP) training and certification
• Experience with order management systems

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k)
• Life insurance
• REMOTE, US