Inside Sales Representative, Contractors & Wireless

Summary

NWS is seeking an Inside Sales Representative to support revenue growth and customer retention within its Contractors and Wireless business. The role manages inbound and outbound sales activities, qualifies leads, prepares quotes, coordinates orders, maintains CRM and pipeline information, and provides responsive customer support while collaborating with Outside Sales and internal teams.

Responsibilities

• Respond promptly to customer inquiries, requests for quotations, product availability, pricing, orders, and general sales inquiries
• Support the Outside Sales team in managing existing customers and developing new business opportunities within the Contractors and Wireless markets
• Qualify inbound leads and identify potential sales opportunities for follow-up by the Outside Sales team
• Conduct proactive outbound calling, email outreach, and follow-up activities to generate new opportunities and support account growth
• Prepare accurate and competitive quotes, proposals, and order documentation based on customer requirements
• Follow up on open quotations and opportunities to move prospects through the sales process and convert quotes into orders
• Maintain regular communication with customers regarding pricing, product availability, order status, backorders, shipping information, and delivery timelines
• Serve as a primary internal point of contact for designated contractor and wireless customers
• Coordinate with Procurement to confirm product availability, pricing, lead times, special pricing, and purchasing requirements
• Work with Procurement to support standard pricing, customer-specific pricing, tiered pricing, and margin objectives
• Collaborate with Warehouse and Operations to coordinate order fulfillment, shipping schedules, inventory availability, and customer priorities
• Process customer orders accurately and ensure all required documentation is completed and communicated to the appropriate internal teams
• Monitor open orders and proactively communicate any delays, shortages, backorders, or other issues to customers and the Outside Sales team
• Support the onboarding of new customers by coordinating account setup, credit applications, required documentation, and internal approvals
• Maintain accurate and up-to-date customer, opportunity, quotation, and activity information in the CRM
• Track open opportunities, quotations, follow-ups, and customer activities and provide regular updates to the Outside Sales Manager
• Support sales forecasting by maintaining accurate opportunity stages, expected close dates, order values, and customer information in the CRM
• Identify opportunities to cross-sell and upsell products and services to existing customers
• Monitor customer purchasing patterns and proactively identify opportunities for increased wallet share
• Support the Outside Sales team with customer presentations, proposals, product information, and other sales materials as required
• Provide customers with product and service information and develop a strong understanding of their business needs
• Assist with post-sale customer follow-up to ensure customer satisfaction and identify additional business opportunities
• Escalate customer service, pricing, inventory, or order issues appropriately and work cross-functionally to achieve timely resolution
• Provide feedback to Sales Leadership and Marketing regarding customer needs, competitive activity, products, pricing, and market trends
• Participate in regular sales meetings, training sessions, account reviews, and performance discussions
• Assist with maintaining and improving documented inside sales and order management procedures
• Perform other duties as assigned by Sales Leadership

Skills

• The ideal candidate is a **customer-focused, commercially minded sales professional** with strong organizational skills, attention to detail, and the ability to manage multiple opportunities and customer requests in a fast-paced environment
• * Customer-focused with a strong sense of urgency and responsiveness
• * Strong ability to build and maintain customer relationships through phone, email, and virtual communication
• * Strong sales aptitude with the ability to identify opportunities and convert inquiries into sales
• * Ability to understand customer requirements and recommend appropriate products or solutions
• * Strong understanding of pricing, margins, quoting, and commercial sales principles
• * Ability to work effectively with Outside Sales, Procurement, Operations, Warehouse, and Administration
• * Strong attention to detail and ability to manage multiple quotes, orders, customers, and priorities simultaneously
• * Experience using CRM systems and maintaining accurate sales activity and pipeline information
• * Strong analytical and problem-solving skills
• * Excellent verbal, written, interpersonal, and customer service skills
• * Strong planning, organizational, and time-management skills
• * Ability to work independently while also functioning effectively as part of a sales team
• * **2–5+ years of inside sales, customer service, account management, sales support, or business development experience.**
• * Demonstrated ability to meet sales, activity, customer service, or revenue targets
• * Experience in wireless, telecommunications, distribution, contractors, resale, liquidation, or related industries
• * Existing knowledge of wireless products, contractor channels, secondary markets, or telecom customers
• * Experience working with large or complex customer orders and quotations
• * Experience with ERP, CRM, quoting, inventory, or order management systems
• * Experience working with bills of materials (BOMs) and technical or product-based quotations
• * B2B sales or distribution experience preferred
• * Experience supporting outside sales teams or managing customer accounts is an asset
• * Experience in wireless, telecommunications, distribution, contractors, or secondary markets is preferred but not required

Qualifications

Must Haves

• The ideal candidate is a **customer-focused, commercially minded sales professional** with strong organizational skills, attention to detail, and the ability to manage multiple opportunities and customer requests in a fast-paced environment
• * Customer-focused with a strong sense of urgency and responsiveness
• * Strong ability to build and maintain customer relationships through phone, email, and virtual communication
• * Strong sales aptitude with the ability to identify opportunities and convert inquiries into sales
• * Ability to understand customer requirements and recommend appropriate products or solutions
• * Strong understanding of pricing, margins, quoting, and commercial sales principles
• * Ability to work effectively with Outside Sales, Procurement, Operations, Warehouse, and Administration
• * Strong attention to detail and ability to manage multiple quotes, orders, customers, and priorities simultaneously
• * Experience using CRM systems and maintaining accurate sales activity and pipeline information
• * Strong analytical and problem-solving skills
• * Excellent verbal, written, interpersonal, and customer service skills
• * Strong planning, organizational, and time-management skills
• * Ability to work independently while also functioning effectively as part of a sales team
• * **2–5+ years of inside sales, customer service, account management, sales support, or business development experience.**
• * Demonstrated ability to meet sales, activity, customer service, or revenue targets

Nice to Haves

• * Experience in wireless, telecommunications, distribution, contractors, resale, liquidation, or related industries
• * Existing knowledge of wireless products, contractor channels, secondary markets, or telecom customers
• * Experience working with large or complex customer orders and quotations
• * Experience with ERP, CRM, quoting, inventory, or order management systems
• * Experience working with bills of materials (BOMs) and technical or product-based quotations
• * B2B sales or distribution experience preferred
• * Experience supporting outside sales teams or managing customer accounts is an asset
• * Experience in wireless, telecommunications, distribution, contractors, or secondary markets is preferred but not required