OneZero Solutions
Posted 178 days agoVerified live 2d ago
Desktop Support Engineer
Brief overview
Somerville, Massachusetts, United StatesIn-person
$65k–$85k/yrStated range
2+ yrsMinimum
Windows 10/11 support and provisioningmacOS support and configurationDevice lifecycle managementClear and empathetic communicationProblem-solving and attention to detailDocumentation and knowledge base creationProcess automation and workflow improvement
About the company
OneZero Solutionsonezerollc.com
OneZero Solutions specializes in cyber operations, enterprise services, virtual Ciso, cyber risk management & CMMC-pro.
Job description
Summary
OneZero Solutions is a fast-growing company specializing in trade routing and execution technology for financial institutions. They are seeking a motivated Desktop Support Engineer to provide in-person and remote support, streamline internal processes, and ensure a smooth technical experience for all team members.
Responsibilities
- Provide in-person support at our Somerville HQ (Assembly Row) 5 days/week and remote support for our global team, resolving hardware, software, identity, and connectivity issues
- Own the full lifecycle of devices: prepare and configure laptops for new hires, ensure security agents and MFA are in place, keep asset records accurate, and recover/refresh machines for redeployment
- Onboard new teammates so they’re productive on Day 1, and offboard departures with same-day access revocation and secure asset handling
- Be a user advocate, triage requests quickly, communicate clearly, and unblock people so they can stay focused on their work
- Create and maintain knowledge base articles, quick-start guides, and documentation that make support easier for both IT and end users
- Partner with IT, Security, and Network teams on rollouts, upgrades, and infrastructure improvements, including AV and office networking
- Identify repetitive tasks and propose automation or workflow changes that reduce friction and improve efficiency across the team
Skills
- 2+ years of experience in Desktop or IT Support, ideally in a fast-paced or enterprise environment
- Strong hands-on knowledge of Windows 10/11 and macOS, including provisioning, profiles, and security baselines
- Familiarity with identity and access management tools such as Active Directory, Okta, or similar SSO/MFA platforms
- Experience supporting modern SaaS environments (M365, Google Workspace, Slack, Zoom, Duo/Okta)
- Working knowledge of networking fundamentals (DHCP, DNS, VPN, Wi-Fi troubleshooting)
- Hardware troubleshooting skills across laptops (Dell, Lenovo), docks, peripherals, printers, and AV/conference gear
- Clear, empathetic communication skills, written and verbal, tailored to both technical and non-technical audiences
- Strong problem-solving discipline, attention to detail, and accountability for follow-through
- Curiosity to learn, adapt, and explore new technologies (including automation and AI) that can streamline support workflows
Qualifications
Must Haves
- 2+ years of experience in Desktop or IT Support, ideally in a fast-paced or enterprise environment
- Strong hands-on knowledge of Windows 10/11 and macOS, including provisioning, profiles, and security baselines
- Familiarity with identity and access management tools such as Active Directory, Okta, or similar SSO/MFA platforms
- Experience supporting modern SaaS environments (M365, Google Workspace, Slack, Zoom, Duo/Okta)
- Working knowledge of networking fundamentals (DHCP, DNS, VPN, Wi-Fi troubleshooting)
- Hardware troubleshooting skills across laptops (Dell, Lenovo), docks, peripherals, printers, and AV/conference gear
- Clear, empathetic communication skills, written and verbal, tailored to both technical and non-technical audiences
- Strong problem-solving discipline, attention to detail, and accountability for follow-through
- Curiosity to learn, adapt, and explore new technologies (including automation and AI) that can streamline support workflows
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