Engineer II, Field Service

Summary

PacBio is a leading company in biotechnology specializing in DNA sequencing technology. They are seeking an Engineer II, Field Service to provide on-site customer support, including installation, maintenance, and repair of their equipment, while ensuring customer satisfaction and technical excellence.

Responsibilities

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations
• Submit timely documentation of service activities and expenses
• Maintain accurate and reliable service spare parts inventory
• Work closely with sales and field application specialists to ensure customer expectations are being met
• Mentor and train new and less experienced service engineers
• Develop and improve operating procedures and processes
• Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers
• Provide feedback, reports, and analysis of field issues to product teams and service management
• Write and edit service documentation for alignment, replacement, and upgrade procedures
• The position will require several days per week of onsite instrument support at customer facilities

Skills

• Typically requires a minimum of: 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master's degree; or 0-2 years of experience with a PhD
• A degree in Engineering or Science, or equivalent Military, or other experience
• Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment
• Knowledge of biochemistry, biology and/or other life sciences
• Excellent verbal and written communication skills
• Excellent analytical troubleshooting and problem-solving skills
• Extensive travel required
• Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture
• Valid driver's license with good driving record
• Ability to work independently with minimal supervision
• Ability to lift 40lbs above your shoulder height
• Ability to lift 75lbs from the ground to unpack boxes
• Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus

Qualifications

Must Haves

• Typically requires a minimum of: 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master's degree; or 0-2 years of experience with a PhD
• A degree in Engineering or Science, or equivalent Military, or other experience
• Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment
• Knowledge of biochemistry, biology and/or other life sciences
• Excellent verbal and written communication skills
• Excellent analytical troubleshooting and problem-solving skills
• Extensive travel required
• Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture
• Valid driver's license with good driving record
• Ability to work independently with minimal supervision
• Ability to lift 40lbs above your shoulder height
• Ability to lift 75lbs from the ground to unpack boxes

Nice to Haves

• Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus