Field Service Engineer - Southeast

Summary

Element Biosciences develops high-performing products for genomics research to help improve global health. The Field Service Engineer will support customers in the Southeast by installing, qualifying, upgrading, repairing, and maintaining next-generation sequencing instruments while troubleshooting software, hardware, and chemistry issues.

Responsibilities

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
• Utilizing service CRM software to accurately document work in a timely manner
• Frequently moves boxes weighing up to 20 pounds
• Must be flexible in working hours as this position may require customer support during non-regular business hours

Skills

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
• Excellent verbal and written communications skills, including technical writing abilities
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Frequently moves boxes weighing up to 20 pounds
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Remote – Atlanta, Raleigh-Durham, Orlando or Pensacola are ideal
• Domestic travel up to 80%
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Demonstrated account management skills preferred

Qualifications

Must Haves

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
• Excellent verbal and written communications skills, including technical writing abilities
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Frequently moves boxes weighing up to 20 pounds
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Remote – Atlanta, Raleigh-Durham, Orlando or Pensacola are ideal
• Domestic travel up to 80%

Nice to Haves

• Experience with NGS sequencing instrument and sequencing run set up preferred
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Demonstrated account management skills preferred

Benefits

• Stock options
• Discretionary annual bonus
• No cost health insurance plans
• 401k with company match
• Flexible paid time off