Health & Benefits AM

Summary

Paychex provides HR, payroll, and benefits technology and advisory solutions for businesses. The Health & Benefits AM works independently to provide advanced customer service across multiple products, maintain client relationships, resolve complex issues, educate clients, and improve service processes. The role also supports projects and mentors less experienced teammates.

Responsibilities

• Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
• Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
• Identifies and implements opportunities for process improvements on a large scale
• Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• May represent the team on projects and initiatives
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Skills

• Relevant Insurance License
• Eligible for applicable insurance licensing in all 50 states
• Bachelor's Degree
• 2 years of health & benefits experience

Qualifications

Must Haves

• Relevant Insurance License
• eligible for applicable insurance licensing in all 50 states

Nice to Haves

• Bachelor's Degree
• 2 years of health & benefits experience

Benefits

• For full-time employees: medical coverage
• For full-time employees: virtual wellness classes
• For full-time employees: tuition reimbursement
• For full-time employees: 401(k) + employer match
• For full-time employees: adoption assistance
• For full-time employees: financial assistance
• For full-time employees: paid time off
• For full-time employees: company holidays
• For full-time employees: culture days
• For full-time employees: comprehensive work-life balance programs
• For full-time employees: award-winning training and development programs with ongoing learning opportunities
• For full-time employees: paid time off for volunteerism
• Paychex Insurance Agency, Inc. will cover the cost of up to two attempts to pass a state insurance licensing exam, including exam materials and testing fee