Technical Partnership Manager

Summary

Postscript is an AI-powered conversational commerce and SMS marketing platform for Shopify brands. The Technical Partnership Manager will build and grow the technology partner ecosystem by sourcing and evaluating partnerships, leading technical integration discovery, translating opportunities into product specifications, and driving partner-influenced demand and adoption.

Responsibilities

• Own a portfolio of technology and integration partners end to end: sourcing, evaluation, technical scoping, launch, and ongoing growth
• Identify and size partnership opportunities using real inputs — shared merchant overlap, attach rate, revenue impact, and build-and-maintain cost — and make a clear recommendation on what we should and shouldn't pursue
• Lead technical discovery with partners: understand their API surface, data model, and architecture well enough to scope a viable integration and flag risks early
• Translate partner opportunities into written specs and business cases that Product can act on, and represent the ecosystem's needs in roadmap conversations
• Partner with Marketing to turn every launch into demand — co-marketing, joint content, app listings, webinars, and events
• Build the enablement layer so Sales, Solutions, and Support can sell and service integrations confidently
• Serve as the escalation point for partner technical issues, triaging what Support handles, what Product needs to see, and what you can resolve yourself
• Own the number. You'll carry quarterly goals for partner-influenced pipeline and integration adoption, set in tandem with leadership
• Build the operating system for this function — tiering framework, partner agreements in concert with Legal, review cadence, and reporting

Skills

• 4+ years in technical partnerships, partner/solutions engineering, technical account management, product marketing, or a similar role where you owned both a commercial outcome and a technical conversation
• You're technical enough to be dangerous: comfortable reading API docs, reasoning about webhooks and data flows, poking at a sandbox, and holding your own with a partner's engineering team. You don't need to ship production code, and we won't ask you to
• You've sized an opportunity and talked your own team out of a partnership. You know that a long partner list isn't the same as revenue
• You write well. Specs, business cases, and partner briefs are the job, not the overhead
• You've influenced a product roadmap without owning it, and you can explain how
• High attention to detail with a process- and solution-oriented mindset — you leave behind systems, not just relationships
• A demonstrated record of meeting and exceeding performance targets
• Experience with CRM and partner/opportunity management systems, preferably Salesforce
• Willingness and ability to travel, up to 20%
• Experience in ecommerce or martech is strongly preferred; Shopify ecosystem experience is a real advantage

Qualifications

Must Haves

• 4+ years in technical partnerships, partner/solutions engineering, technical account management, product marketing, or a similar role where you owned both a commercial outcome and a technical conversation
• You're technical enough to be dangerous: comfortable reading API docs, reasoning about webhooks and data flows, poking at a sandbox, and holding your own with a partner's engineering team. You don't need to ship production code, and we won't ask you to
• You've sized an opportunity and talked your own team out of a partnership. You know that a long partner list isn't the same as revenue
• You write well. Specs, business cases, and partner briefs are the job, not the overhead
• You've influenced a product roadmap without owning it, and you can explain how
• High attention to detail with a process- and solution-oriented mindset — you leave behind systems, not just relationships
• A demonstrated record of meeting and exceeding performance targets
• Experience with CRM and partner/opportunity management systems, preferably Salesforce
• Willingness and ability to travel, up to 20%

Nice to Haves

• Experience in ecommerce or martech is strongly preferred; Shopify ecosystem experience is a real advantage

Benefits

• Variable compensation (30%) regardless of location
• Equity regardless of location
• Plenty of room for you to directly impact the company and grow your career
• Work from home (or wherever)
• Flexible paid time off
• Health, dental, vision insurance