Associate Specialty Implementation Manager

Summary

Optum is a global healthcare organization that uses technology to help people live healthier lives and improve health outcomes. The Associate Specialty Implementation Manager manages specialty implementations for Optum Rx clients, coordinates client systems and service delivery, analyzes trends, develops operational solutions, and transitions clients to account management after implementation.

Responsibilities

• Manages Specialty implementation for the least complex Optum Rx clients, e.g., UMR, MedalistRx and some TPA clients
• Acts as outward-facing resource for multiple assigned accounts with minimal direct client contact (not call center)
• Builds relationships with clients or internal client representatives (not individual members)
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and establish service for ongoing operation
• May travel to client site or OptumRx service centers to provide consultative services and recommendations (less than 10%)
• Analyzes reports to determine client trends, recommendations, and implements programs appropriate for the client
• Works with other departments to develop operational solutions and recommendations
• May monitor new patient transition to Optum Specialty Pharmacy during first 30 days after Go Live date
• Transitions client to account management for ongoing service once implementation is complete
• Participates in one or more Implementation Improvement teams and may be responsible for improvement project execution

Skills

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of Pharmacy Benefit Management or Healthcare Management experience
• 1+ years working in a client management or client implementation role
• Advanced beginner knowledge of Excel and PowerPoint
• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm local time zone. It may be necessary, given the business need, to work occasional overtime
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to multitask to resolution / completion
• Ability to work cross functionality
• Ability to problem solve / formulate solutions from experience or research
• 3+ years Operations or Customer Service experience
• 1+ years Project Management experience
• Online reporting database experience
• Experience presenting to clients

Qualifications

Must Haves

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of Pharmacy Benefit Management or Healthcare Management experience
• 1+ years working in a client management or client implementation role
• Advanced beginner knowledge of Excel and PowerPoint
• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm local time zone. It may be necessary, given the business need, to work occasional overtime
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to multitask to resolution / completion
• Ability to work cross functionality
• Ability to problem solve / formulate solutions from experience or research

Nice to Haves

• 3+ years Operations or Customer Service experience
• 1+ years Project Management experience
• Online reporting database experience
• Experience presenting to clients

Benefits

• Weeks of paid training
• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S.
• For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.