Collections Specialist (Remote)

Summary

Inspira Financial is seeking a Collections Specialist to support funding collections for plan sponsors using pre-tax benefit platforms. The role reconciles plan funding, tracks delinquent accounts, contacts sponsors to recover outstanding balances, negotiates payment plans, and reports on collection efforts.

Responsibilities

• Conduct, interpret, and digest plan funding reconciliations across pre-tax benefit platforms to identify outstanding balances owed
• Create and manage a collections tracker of plan sponsors who have missed funding payments, organized by severity of delinquency
• Assist Reconciliation Specialists with performing and updating plan funding reconciliations across pre-tax benefit platforms as needed
• Make outbound contact to inform plan sponsors of overdue amounts and attempt to collect funds owed utilizing data from funding audits
• Negotiate payment plans with plan sponsors to eliminate debt in a manner manageable for the plan sponsor when necessary
• Provide weekly updates on collection efforts and results to the Manager of Funding Operations
• Collaborate closely with the Manager, Team Lead, account managers, and at times their managers to develop strategies for collecting outstanding balances and determine when further action is necessary
• Maintain a high level of attention to detail and excellent record keeping ensuring conversations and expectations of payment are documented
• Create and maintain written operating procedures related to assigned functions
• Communicate and utilize sound judgment to escalate issues that may require intervention of the Manager
• Perform other duties as assigned

Skills

• 2+ years of accounting, collections, or audit experience
• Bachelor's degree or equivalent experience
• Knowledge of HSA, FSA, HRA, Commuter, and other Inspira H&B products
• High level of customer service skills and a mind for problem-solving to work with plan sponsors in resolving outstanding balances
• Strong verbal, active listening, and phone communication skills
• Ability to communicate effectively and in a professional manner
• Negotiation and persuasion skills to create payment plans that eliminate debt in a manner manageable for the plan sponsor
• Moderate to advanced Microsoft Excel skills including the ability to manage and analyze large data sets
• Must have a proven track record of success producing results and exhibit positive and collaborative behaviors
• Detail-oriented with the ability to multi-task in a fast-paced environment
• Demonstrates critical thinking and decision-making skills
• Ability to pick up new things quickly, able to manage time wisely, be flexible and work well within a team environment

Qualifications

Must Haves

• 2+ years of accounting, collections, or audit experience
• Bachelor's degree or equivalent experience
• Knowledge of HSA, FSA, HRA, Commuter, and other Inspira H&B products
• High level of customer service skills and a mind for problem-solving to work with plan sponsors in resolving outstanding balances
• Strong verbal, active listening, and phone communication skills
• Ability to communicate effectively and in a professional manner
• Negotiation and persuasion skills to create payment plans that eliminate debt in a manner manageable for the plan sponsor
• Moderate to advanced Microsoft Excel skills including the ability to manage and analyze large data sets
• Must have a proven track record of success producing results and exhibit positive and collaborative behaviors
• Detail-oriented with the ability to multi-task in a fast-paced environment
• Demonstrates critical thinking and decision-making skills
• Ability to pick up new things quickly, able to manage time wisely, be flexible and work well within a team environment

Benefits

• Remote work