Account Coordinator

Summary

Randstad Digital Americas is seeking an Account Coordinator for a temporary-to-permanent opportunity supporting a special project team. The role focuses on outbound communications, account support, reporting, and coordination with clients, sales teams, and leadership to track progress and meet project timelines.

Responsibilities

• Project coordinators will conduct outbound calls and/or email communication to gather information in support of consumer services
• In this role, the select candidate will work with project managers and other levels of leadership to compile all applicable data within a certain time frame, ultimately meeting and exceeding budgetary guidelines
• Utilize system reporting tools to acquire consumer requests and developing spreadsheets or reporting tools to help compile information submitted from other departments
• This role may require contacting other departments and groups while monitoring their deadline and timeline to respond
• Select candidate will also be responsible for independently resolving minor issues and escalating any that may have profound impact on overall project goals and timelines
• Ability to work with little supervision, reporting up to leaders on weekly progress points to continue driving project to completion month over month
• Account coordinators will manage individual accounts and work with their own group of clients and sales members
• Outbound calls to coordinate service details
• Document/Log conversations and inquiries with customers
• Work Closely with sales teams to assist clients
• Organize workload to reach individual project milestones
• Run necessary reports to detail updates on progress with necessary installation or shipment schedules

Skills

• Advanced understanding of MS Office Suite, specifically Excel and Quickbase
• Ability to conform to shifting priorities, demands, and timelines in a high-pressure environment is essential
• Excellent analytical and detail oriented
• Experience working both independently and in a team-oriented, collaborative environment
• Excellent written and verbal communication skills
• Impeccable interpersonal and customer service skills
• Strong computer skills (Microsoft Office Suite & large database systems)
• Strong organizational skills
• Impeccable communication skills
• Enthusiastic and energetic personality
• Background or interest in sales
• Complete and full availability the first 90 days of employment
• Self-motivated & works well independently
• Ability to take initiative
• Strong attention to detail
• Excellent work ethic
• Written Communication (3 years of experience is required)
• Oral Communication (2 years of experience is required)
• Qualifications- Years of experience: 3 years
• Experience level: Experienced
• Working Independently (1 year of experience is preferred)

Qualifications

Must Haves

• Advanced understanding of MS Office Suite, specifically Excel and Quickbase
• Ability to conform to shifting priorities, demands, and timelines in a high-pressure environment is essential
• Excellent analytical and detail oriented
• Experience working both independently and in a team-oriented, collaborative environment
• Excellent written and verbal communication skills
• Impeccable interpersonal and customer service skills
• strong computer skills (Microsoft Office Suite & large database systems)
• strong organizational skills
• Impeccable communication skills
• Enthusiastic and energetic personality
• Background or interest in sales
• Complete and full availability the first 90 days of employment
• Self-motivated & works well independently
• Ability to take initiative
• strong attention to detail
• Excellent work ethic
• Written Communication (3 years of experience is required)
• Oral Communication (2 years of experience is required)
• Qualifications- Years of experience: 3 years
• Experience level: Experienced

Nice to Haves

• Working Independently (1 year of experience is preferred)

Benefits

• Currently 100% work-from-home
• Opportunity for permanent placement and advancement is still available
• Medical, prescription, dental, vision, AD&D, and life insurance offerings
• Short-term disability
• A 401K plan (all benefits are based on eligibility)