NOC Support Technician

Summary

RCN Technologies is a thriving tech company in downtown Knoxville, seeking a NOC Support Technician to provide exceptional service and support for cellular network devices. The role involves proactive monitoring, troubleshooting, and maintenance of cellular network devices, as well as internal training and development.

Responsibilities

• Cellular Network Device & Data Proactive Monitoring & Maintenance
• Cellular Network Device & Data Troubleshooting & Support
• Cellular Network Device Provisioning & Programming
• Cellular Network Device & Data Tech Support & Projects
• Cellular Network Device & Data Systems Maintenance & Lab Testing
• Internal Training, Development, & Maintenance

Skills

• 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience)
• Proven track record as a strong, effective communicator
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred
• Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix
• Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field
• Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software
• Ability to comprehend technical concepts and be independently resourceful
• Organized and proficient in phone-based triage and support
• Assess highly variable situations and find solutions
• Maintain a professional appearance and demeanor
• Must be a life-long learner
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail

Qualifications

Must Haves

• 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience)
• Proven track record as a strong, effective communicator
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred
• Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix
• Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field
• Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software
• Ability to comprehend technical concepts and be independently resourceful
• Organized and proficient in phone-based triage and support
• Assess highly variable situations and find solutions
• Maintain a professional appearance and demeanor
• Must be a life-long learner
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail

Benefits

• Health insurance (50+% employer paid)
• Vision insurance (100% employer paid)
• Dental insurance (50% employer paid)
• Unlimited Paid Time Off after your first year of employment
• Flex Days (Work from Anywhere)
• 30 days Paid Parental Leave
• Discounted corporate membership at East Tennessee area YMCA locations
• Company-provided workstation
• A friendly and casual work environment with a relaxed, smart-casual dress code
• Monday through Friday business hours 6 Work-Life Integration!
• Company-sponsored lunches and monthly team-building activities (Headquarters)
• Free coffee bar and snacks (Headquarters)
• Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville
• Exposure to emerging technology and products
• Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn
• Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines