Recruiting from Scratch
Posted 40 days agoVerified live 7h ago
Technical Support Engineer (Berlin)
Brief overview
Remote
$70k/yrStated minimum
3+ yrsMinimum
TypeScriptNode.jsReactPostgreSQLREST APILangChainCloud DeploymentHR, ATS, and Payroll Integrations
About the company
Recruiting from Scratchrecruitingfromscratch.com
A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware.
Job description
Summary
The company is a leading provider of unified APIs for HR, ATS, and Payroll integrations, focused on streamlining enterprise software solutions and improving workforce data management. The Technical Support Engineer will provide technical support for API SDK clients, troubleshoot issues with engineering teams, assist with deployments and integrations, maintain documentation, and help improve product performance and customer success.
Responsibilities
- Provide technical support and solutions for clients using the API SDK
- Collaborate with engineering teams to troubleshoot and resolve complex issues
- Develop and maintain documentation for support processes and solutions
- Assist in the deployment and integration of software solutions for clients
- Analyze customer feedback to identify areas for product improvement
- Conduct training sessions for clients on new features and functionalities
- Monitor system performance and provide proactive support to ensure uptime
Skills
- 3–8 years of experience in a technical support or solutions engineering role
- Proficiency in TypeScript, NodeJS, and React for troubleshooting and integration tasks
- Strong understanding of PostgreSQL and REST API principles
- Experience with Langchain or similar technologies in a B2B environment
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders
- Familiarity with cloud-based solutions and deployment strategies
- Experience in a startup or fast-paced technology environment
- Knowledge of HR, ATS, or Payroll systems and their integration challenges
Qualifications
Must Haves
- 3–8 years of experience in a technical support or solutions engineering role
- Proficiency in TypeScript, NodeJS, and React for troubleshooting and integration tasks
- Strong understanding of PostgreSQL and REST API principles
- Experience with Langchain or similar technologies in a B2B environment
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders
Nice to Haves
- Familiarity with cloud-based solutions and deployment strategies
- Experience in a startup or fast-paced technology environment
- Knowledge of HR, ATS, or Payroll systems and their integration challenges
Benefits
- Equity grants offered in addition to the base salary
- Referral reward program
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