RedTech Recruitment
Posted 90 days agoVerified live 16h ago
Technical Support Engineer
Brief overview
New York, NYHybrid
UndergradOr in progress
$70k–$90k/yrStated range
About the company
RedTech Recruitmentredtech-recruit.com
RedTech Recruitment Ltd is a leading STEM recruitment consultancy based in Cambridge, UK. We cover technical recruitment in the UK and USA.
Job description
Summary
RedTech Recruitment is a market-leading software company specializing in cutting-edge machine learning technology, located in New York. They are seeking a Technical Support Engineer who will act as the first point of contact for customer issues, manage customer problems from initial report through to resolution, and provide excellent customer experience throughout the process.
Responsibilities
- You will initially be fully trained on the machine learning platform to understand the intricacies of the product
- You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
- Manage customer issues from initial report through to resolution
- Basic troubleshooting and escalation of issues to the tech team
- Give an excellent customer experience throughout the resolution process
Skills
- Minimum of a 3.4 GPA from an internationally renowned University in a STEM related discipline
- Commercial experience in a technical or customer support-type position
- Basic scripting knowledge in Python or Bash is beneficial
- Experience caring about the customer experience
- Motivated self-starter with a problem-solving attitude
- Strong aptitude for picking up technologies
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
- Keen to work in a client-facing technical role
Qualifications
Must Haves
- Minimum of a 3.4 GPA from an internationally renowned University in a STEM related discipline
- Commercial experience in a technical or customer support-type position
- Basic scripting knowledge in Python or Bash is beneficial
- Experience caring about the customer experience
- Motivated self-starter with a problem-solving attitude
- Strong aptitude for picking up technologies
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
- Keen to work in a client-facing technical role
Benefits
- Healthcare
- Pension
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