Systems Administrator I

Summary

RIVA Solutions is a mission-driven IT services company supporting Federal agencies through digital transformation and innovative technology solutions. The System Administrator I role involves providing entry-level systems administration and IT operations support across research, scientific computing, and enterprise environments, focusing on tasks such as system security, customer support, and operational services.

Responsibilities

• Maintain data files and control procedures for networked personal computers and desktop systems connected to enterprise servers
• Ensure system security and data integrity through user account administration, password management, and resource monitoring
• Perform daily system backups and file restoration activities as required
• Monitor system availability and respond to routine user support requests
• Assist with installation, configuration, and maintenance of hardware and software on UNIX/Linux, Windows, and macOS systems
• Support IT asset tracking and inventory management using tools such as Sunflower and Smartsheets
• Triage, document, and track user trouble tickets; escalate issues as appropriate
• Perform media sanitization and assist with equipment disposal activities in accordance with policy requirements
• Maintain detailed operational logs documenting system behavior and issues encountered
• Assist with creation and maintenance of systems documentation, operating procedures, and maintenance guides
• Support compliance with Federal cybersecurity requirements including FISMA and NIST standards
• Participate in on-call rotations supporting N-Wave network operations as required

Skills

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
• 0–2 years of systems administration, IT support, or related technical experience
• Foundational knowledge of Windows, UNIX/Linux, and/or macOS operating systems
• Working knowledge of networking concepts including LAN, WLAN, TCP/IP, DNS, and DHCP
• Familiarity with Microsoft Office and standard business application suites
• Strong attention to detail and ability to follow established procedures and operational guidelines
• Strong written and verbal communication skills
• Ability to obtain and maintain a Public Trust background investigation
• U.S. Citizen or otherwise authorized to work in the United States
• Experience with backup solutions such as CrashPlan, NetApp, or similar technologies
• Familiarity with monitoring, endpoint management, and asset tracking tools including BigFix, PDQ Suite, and TeamViewer
• Exposure to Federal cybersecurity frameworks including FISMA, NIST 800-53, and Risk Management Framework (RMF)
• Experience using IT service management or ticketing platforms
• Experience supporting macOS managed environments using Jamf Pro and Apple Business Manager
• Interest in atmospheric research, scientific computing, or high-performance computing environments
• CompTIA A+, Network+, Security+, or equivalent certification (or actively pursuing certification)

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
• 0–2 years of systems administration, IT support, or related technical experience
• Foundational knowledge of Windows, UNIX/Linux, and/or macOS operating systems
• Working knowledge of networking concepts including LAN, WLAN, TCP/IP, DNS, and DHCP
• Familiarity with Microsoft Office and standard business application suites
• Strong attention to detail and ability to follow established procedures and operational guidelines
• Strong written and verbal communication skills
• Ability to obtain and maintain a Public Trust background investigation
• U.S. Citizen or otherwise authorized to work in the United States

Nice to Haves

• Experience with backup solutions such as CrashPlan, NetApp, or similar technologies
• Familiarity with monitoring, endpoint management, and asset tracking tools including BigFix, PDQ Suite, and TeamViewer
• Exposure to Federal cybersecurity frameworks including FISMA, NIST 800-53, and Risk Management Framework (RMF)
• Experience using IT service management or ticketing platforms
• Experience supporting macOS managed environments using Jamf Pro and Apple Business Manager
• Interest in atmospheric research, scientific computing, or high-performance computing environments
• CompTIA A+, Network+, Security+, or equivalent certification (or actively pursuing certification)

Benefits

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401(k) Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long- and Short-Term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
• Additional Workplace Benefits