Lead Generation Specialist

Summary

Savers | Value Village is a for-profit thrift operator focused on reuse and supporting local nonprofit organizations. The Lead Generation Specialist supports the FUNDrive organization by making high-volume outbound calls to nonprofits, scheduling appointments, and obtaining fundraising decision-maker information. The role documents call details, maintains accurate contact records, communicates trends, and supports continuous process improvement.

Responsibilities

• Completes high‑volume outbound calls to nonprofit organizations with the goal of securing qualified appointments for the FUNDrive team (MAs & ADMs), while creating a positive first impression for all prospective nonprofit partners
• Clearly documents and accurately notates all call details, including contact attempts, conversation outcomes, and decision‑maker information
• Maintains data integrity by updating contact records, flagging duplicates, and ensuring nonprofit profiles contain accurate and current information
• Communicates barriers and trends to FUNDrive leadership, including call list quality issues, contact challenges, or patterns that may impact appointment conversion
• Demonstrates a solution‑oriented approach, offering recommendations to improve processes, call list quality, and prospect engagement
• Follows call scripts and talking points while still exercising professionalism, empathy, and adaptability during conversations
• Uses good judgment to determine when an inquiry can be resolved on initial contact or requires escalation in order to achieve call/case resolution
• Performs additional duties assigned to support the success and growth of the FUNDrive organization
• Participates in one-on-one meetings, training sessions, and ongoing coaching to continuously develop calling skills, product knowledge, and overall performance

Skills

• Ability to work independently and as a member of a team in a fast-paced environment
• Demonstrate strong customer service skills and providing excellent, professional support to our team members for a wide variety of issues
• Ability to follow scripts while adapting to real‑time conversations
• Ability to identify decision‑makers and correctly capture contact details
• Resourcefulness in overcoming barriers (e.g., unreachable contacts, bad phone data)
• Some basic technical troubleshooting abilities
• Accurate data entry skills
• Computer navigation skills utilizing Internet using various browsers and other computer applications
• Resilient – ability to remain calm in adverse situations
• Collaborates effectively with FUNDrive leadership and field teams
• Shares call trends or issues to improve list quality and conversion
• Receptive to coaching and ongoing training
• Goal-oriented with a focus on meeting or exceeding metrics
• Reliable/Dependable by adhering to work-schedule and attendance policy
• Communicates effectively, cooperatively and persuasively
• Treats all team members with respect and dignity
• Prioritizes and executes tasks within a fast-paced environment
• Exceptional problem-solving skills
• Active listening to understand nonprofit needs and respond appropriately
• Ability to build rapport quickly with diverse nonprofit audiences
• High level organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work within Savers culture
• Detail oriented
• High School diploma, or equivalent
• Must be able to sit, stand and walk for extended periods of time
• The ability to communicate and understand the spoken word
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through verbal communication, and to make the discriminations sound
• Ability to receive detailed information visually through written communication (both physical and electronic)
• No travel required
• WFM in El Paso, TX
• Prior work in customer service in a call center environment preferred, but not required

Qualifications

Must Haves

• Ability to work independently and as a member of a team in a fast-paced environment
• Demonstrate strong customer service skills and providing excellent, professional support to our team members for a wide variety of issues
• Ability to follow scripts while adapting to real‑time conversations
• Ability to identify decision‑makers and correctly capture contact details
• Resourcefulness in overcoming barriers (e.g., unreachable contacts, bad phone data)
• Some basic technical troubleshooting abilities
• Accurate data entry skills
• Computer navigation skills utilizing Internet using various browsers and other computer applications
• Resilient – ability to remain calm in adverse situations
• Collaborates effectively with FUNDrive leadership and field teams
• Shares call trends or issues to improve list quality and conversion
• Receptive to coaching and ongoing training
• Goal-oriented with a focus on meeting or exceeding metrics
• Reliable/Dependable by adhering to work-schedule and attendance policy
• Communicates effectively, cooperatively and persuasively
• Treats all team members with respect and dignity
• Prioritizes and executes tasks within a fast-paced environment
• Exceptional problem-solving skills
• Active listening to understand nonprofit needs and respond appropriately
• Ability to build rapport quickly with diverse nonprofit audiences
• High level organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work within Savers culture
• Detail oriented
• High School diploma, or equivalent
• Must be able to sit, stand and walk for extended periods of time
• The ability to communicate and understand the spoken word
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through verbal communication, and to make the discriminations sound
• Ability to receive detailed information visually through written communication (both physical and electronic)
• No travel required
• WFM in El Paso, TX

Nice to Haves

• Prior work in customer service in a call center environment preferred, but not required

Benefits

• The opportunity to celebrate uniqueness.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people.
• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives.
• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.
• Work from home in El Paso, Texas