Serviceability Engineer - Issaquah, WA

Summary

Siemens Healthineers is a global medical technology company focused on pioneering breakthroughs in healthcare. The Serviceability Engineer will lead service engineering for Ultrasound products, including managing service projects, evaluating serviceability and reliability, developing service concepts and plans, troubleshooting systems, validating requirements, and supporting product development. The role also involves creating technical documentation, providing training, and collaborating with cross-functional teams.

Responsibilities

• You will be responsible for the Service Engineering of Ultrasound products. This includes managing service projects and developing Product Service Concept and Plans
• Work hands-on with Ultrasound systems and hardware evaluating serviceability, troubleshooting issues, validating service requirements, and supporting product development activities
• Provide input to Engineering on new products early in the new product introduction cycle to improve serviceability and diagnostic functions
• Define serviceability and value-added service requirements and support their implementation within the Project team
• Evaluate the product service lifecycle, test and validate service requirements and functions, create technical documentation, and provide technical training when required
• Expected to become the Service expert for your products and perform Service Engineering processes
• Collaborate with the entire Customer Service team and cross-functional members which include Product and Sustaining Engineering, Supply Chain Management, Project and Product management, and business partners

Skills

• * Technical knowledge of Ultrasound technologies and capabilities
• * Identify and assess risks and develop suitable strategies for risk mitigation
• * The analytical ability to effectively troubleshoot and solve complex problems
• * Work effectively with cross-functional teams and stakeholders, including Engineering
• * Have excellent written and verbal communication and presentation skills
• * Lead service projects and provide guidance within a team
• * Bachelor's degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service
• * Minimum 2-5 years' experience in medical devices and/or customer services relevant roles
• * Excellent PC and Microsoft Office skills. Experience with AI, Cloud based computing, and Powershell a plus
• * Willing to travel up to 10%
• * Ultrasound System service and repair experience is preferred

Qualifications

Must Haves

• * Technical knowledge of Ultrasound technologies and capabilities
• * Identify and assess risks and develop suitable strategies for risk mitigation
• * The analytical ability to effectively troubleshoot and solve complex problems
• * Work effectively with cross-functional teams and stakeholders, including Engineering
• * Have excellent written and verbal communication and presentation skills
• * Lead service projects and provide guidance within a team
• * Bachelor's degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service
• * Minimum 2-5 years' experience in medical devices and/or customer services relevant roles
• * Excellent PC and Microsoft Office skills. Experience with AI, Cloud based computing, and Powershell a plus
• * Willing to travel up to 10%

Nice to Haves

• * Ultrasound System service and repair experience is preferred

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time