Implementation Consultant

Summary

ServiceTitan is a technology company focused on helping customers throughout their partnership with its software. The Implementation Consultant serves as a process- and workflow-focused customer contact during a five-week implementation program, managing project materials, schedules, risks, working sessions, and customer support through go-live.

Responsibilities

• Serve as a process and workflow-focused point of contact for customers during 5 week implementation program
• Prepare, update, and manage project management materials
• Keep all customers on track to go-live within their agreed-upon schedule
• Manage various forms of risk that would prevent customers from going live within predetermined schedule
• Conduct live working sessions with customers, demonstrating best practices and critical features for go live
• Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort
• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

Skills

• Critical thinking skills with experience in troubleshooting software issues
• Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
• At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
• Experience with ServiceTitan software a big plus
• Familiarity with SaaS business models a plus

Qualifications

Must Haves

• Critical thinking skills with experience in troubleshooting software issues
• Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service

Nice to Haves

• At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
• Experience with ServiceTitan software a big plus
• Familiarity with SaaS business models a plus

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program.
• Leadership training for Titans at all levels.
• Other programs and events.
• Bonusly.
• Peer-nominated awards.
• Company-paid medical, dental, and vision, with 100% employer-paid options and 90% coverage for dependents.
• FSA and HSA.
• 401k match.
• Telehealth options including memberships to One Medical.
• Parental leave and support.
• Up to $20k in fertility services, including IUI and IVF.
• Surrogacy and adoption reimbursement.
• On-demand maternity support through Maven Maternity.
• Free breast milk shipping through Maven Milk.
• Pet insurance.
• Legal advisory services.
• Financial planning tools.
• Annual bonus.
• Equity.