Sales Manager

Summary

Service Corporation International is seeking a Sales Manager to lead and develop its sales staff. The role is responsible for meeting sales quotas, expanding market share and customer base, managing and training Sales Counselors, overseeing contracts and expenses, supporting sales operations, and ensuring compliance with company policies and applicable regulations.

Responsibilities

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location
• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls
• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

Skills

• High school or equivalent
• Sales Management experience of 3-5 years required
• Valid state/province driver's license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board
• Working knowledge of Windows-based PC environment and MS office applications
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable
• Bachelor's degree preferred
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus
• Knowledge of Customer Relationship Management systems a plus

Qualifications

Must Haves

• High school or equivalent
• Sales Management experience of 3-5 years required
• Valid state/province driver's license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board
• Working knowledge of Windows-based PC environment and MS office applications
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Nice to Haves

• Bachelor's degree preferred
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus
• Knowledge of Customer Relationship Management systems a plus

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program