Inbound Sales Development Representative

Summary

ServiceTitan provides technology solutions for businesses in the trades industry. The Inbound Sales Development Representative identifies and engages inbound prospects, qualifies leads, communicates product value, and schedules demonstrations while building pipeline and meeting sales targets.

Responsibilities

• Pipeline Generation: Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities efficiently
• Strategic Engagement: Implement creative ways to engage and build rapport to maintain and progress your book of prospects
• Meeting Conversion: Successfully book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to secure the partnership
• Value Communication: Clearly articulate the product's value and areas of opportunity to prospects via phone and/or e-mail
• Goal Achievement: Achieve and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation

Skills

• Exceptional verbal and written communication skills to effectively manage a high volume of daily phone and e-mail contacts
• You recognize every day is a new opportunity for you to be better than yesterday, demonstrating genuine self-motivation
• An intense appetite to seek and, most importantly, adapt feedback that is given to drive continuous improvement
• A strong team player mentality demonstrated by effectively collaborating and being a positive influence on colleagues
• The ability to be adaptable and think outside the box to proactively address potential roadblocks and/or issues

Qualifications

Must Haves

• Exceptional verbal and written communication skills to effectively manage a high volume of daily phone and e-mail contacts
• You recognize every day is a new opportunity for you to be better than yesterday, demonstrating genuine self-motivation
• An intense appetite to seek and, most importantly, adapt feedback that is given to drive continuous improvement
• A strong team player mentality demonstrated by effectively collaborating and being a positive influence on colleagues
• The ability to be adaptable and think outside the box to proactively address potential roadblocks and/or issues

Benefits

• Extensive coaching and development from managers, enablement coaches, and various teams
• The opportunity to learn directly from experienced sales leaders
• Resources and opportunity for advancement into roles like Account Executive, Sales Manager, or Customer Success
• Comprehensive new hire orientation
• In-depth training on the trades industry, customer personas, and our Ideal Client Profiles (ICP)
• Dedicated training on Salesforce, Salesloft, Gong, and ChiliPiper
• One-on-one call review coaching sessions, interactive role-playing, and hands-on learning with your Manager
• Hybrid schedule with required office attendance 1-2 days a week for employees within approximately 40 miles of a Hub office
• Flexible time off
• Learning and development opportunities
• Comprehensive onboarding program
• Leadership training for Titans at all levels
• Other programs and events
• Bonusly rewards
• Peer-nominated awards
• Company-paid medical, dental, and vision
• 100% employer-paid health coverage options
• 90% coverage for dependents
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services, including IUI and IVF
• Surrogacy reimbursement
• Adoption reimbursement
• On-demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools
• Variable commission plan
• Equity
• A holistic suite of benefits