People Business Partner

Summary

ServiceTrade provides a field service management platform for commercial fire protection and mechanical service contractors. The People Business Partner supports leaders through manager enablement, performance and talent management, organizational effectiveness, employee relations, people analytics, and ownership of People programs and processes.

Responsibilities

• Lead Talent Review and calibration discussions and help leaders make thoughtful, consistent talent decisions
• Support promotion decisions and identify broader patterns in performance and talent data
• Partner with leaders on succession planning and retention risk
• Help turn Talent Review outcomes into development, performance, succession, and staffing actions
• Partner with leaders to identify development needs across their teams
• Help translate performance, Talent Reviews, and succession insights into practical development actions
• Support manager development programs and leadership learning initiatives
• Facilitate or co-facilitate manager sessions, workshops, and team development conversations
• Recommend development approaches that are practical, relevant to the business, and easy for managers to apply
• Use engagement, performance, retention, and workforce data to help leaders understand what is happening in their organizations
• Identify patterns and questions worth exploring and bring recommendations when appropriate
• Use data as a starting point for discussion while incorporating business context before drawing conclusions
• Own assigned People programs and processes end to end, including execution, measurement, and improvement
• Look for opportunities to simplify and improve how work gets done
• Keep documentation current and ensure ownership is clear
• Use AI to improve preparation, synthesis, analysis, and documentation where appropriate
• Look for repeatable ways AI can make People workflows more efficient and effective
• Apply sound judgment to AI outputs and ensure employment decisions remain human-led

Skills

• • 3-7 years of progressive human resources / business partner experience, including direct ownership of employee relations, performance management, and organizational design
• • Proven experience partnering directly with leaders (Director level and below) on people and organizational issues preferably in a SaaS or high-growth technology company
• • Strong employee relations and performance management judgment, including experience handling complex or sensitive situations independently
• • Solid working knowledge of employment law
• • Experience supporting or facilitating manager and leadership development, including translating business or talent needs into practical learning experiences
• • Experience with Talent Review, calibration, succession planning, or other talent-management processes
• • Comfortable using people data to identify patterns, ask better questions, and support leader decisions
• • Experience owning People programs or processes from planning through creativity, execution and improvement
• • Strong written and verbal communication, including the ability to navigate difficult conversations clearly and thoughtfully
• • Comfortable working in ambiguity and bringing a recommendation rather than waiting for direction
• • Willingness and ability to use AI as part of day-to-day work to improve preparation, analysis, documentation, and efficiency
• • Comfortable working across a modern SaaS tech stack, including tools such as Slack, Notion, and Lattice
• •ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Qualifications

Must Haves

• • 3-7 years of progressive human resources / business partner experience, including direct ownership of employee relations, performance management, and organizational design
• • Proven experience partnering directly with leaders (Director level and below) on people and organizational issues preferably in a SaaS or high-growth technology company
• • Strong employee relations and performance management judgment, including experience handling complex or sensitive situations independently
• • Solid working knowledge of employment law
• • Experience supporting or facilitating manager and leadership development, including translating business or talent needs into practical learning experiences
• • Experience with Talent Review, calibration, succession planning, or other talent-management processes
• • Comfortable using people data to identify patterns, ask better questions, and support leader decisions
• • Experience owning People programs or processes from planning through creativity, execution and improvement
• • Strong written and verbal communication, including the ability to navigate difficult conversations clearly and thoughtfully
• • Comfortable working in ambiguity and bringing a recommendation rather than waiting for direction
• • Willingness and ability to use AI as part of day-to-day work to improve preparation, analysis, documentation, and efficiency
• • Comfortable working across a modern SaaS tech stack, including tools such as Slack, Notion, and Lattice
• •ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Nice to Haves

Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
• Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development
• Remote, Hybrid