Customer Service & Sales Representative

Summary

Shentel provides high-speed Internet and telecommunications services to customers in rural and urban communities across the Mid-Atlantic United States. The Customer Service & Sales Representative serves as the first point of contact for customers, resolving issues, answering questions, and identifying opportunities to provide additional value through sales.

Responsibilities

• As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value
• Identify sales opportunities while supporting customers

Skills

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customers
• Self-motivated and able to work independently

Qualifications

Must Haves

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customers
• Self-motivated and able to work independently

Benefits

• Commission Opportunity with Multipliers
• 401k contribution and match
• Medical, dental, vision, life insurance
• PTO and holidays
• Paid training and ongoing development
• Supportive team environment
• Opportunity to grow into advanced roles
• Discounted Shentel services in specific areas
• Company-provided equipment