Patient Account Customer Service Representative

Summary

SHERLOQ Solutions is a company serving hospitals, healthcare systems, physician practices, and utilities nationwide. The Patient Account Customer Service Representative contacts patients about healthcare balances, establishes payment arrangements, verifies insurance coverage, resolves billing issues, maintains accurate account records, and protects HIPAA confidentiality.

Responsibilities

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
• Resolve customer issues and complaints concerning billing
• Comply with HIPAA and State Consumer Protection Laws
• Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate dispute forms and update the client's system, if required
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives

Skills

• • High school graduate or equivalent required
• • Excellent verbal and written communication skills
• • Excellent interpersonal and negotiation skills
• • Excellent patients and stress management
• • Problem solving and critical thinking skills
• • Self-motivated and strong customer services skills
• • Ability to adapt to the needs of the organization and employees
• • Proficient with Microsoft Office Suite or related software
• Schedule: Monday- Friday
• • One (1) year customer service or collections experience preferred

Qualifications

Must Haves

• • High school graduate or equivalent required
• • Excellent verbal and written communication skills
• • Excellent interpersonal and negotiation skills
• • Excellent patients and stress management
• • Problem solving and critical thinking skills
• • Self-motivated and strong customer services skills
• • Ability to adapt to the needs of the organization and employees
• • Proficient with Microsoft Office Suite or related software
• Schedule: Monday- Friday

Nice to Haves

• • One (1) year customer service or collections experience preferred

Benefits

• Medical insurance
• 401(k)
• Paid time off
• Paid holidays
• Tuition reimbursement
• Additional supplemental benefits