Account Resolution Agent- Remote

Summary

Direct Meds is a national healthcare company focused on helping people access individualized care. The Account Resolution Agent contacts past-due accounts, assists customers in bringing accounts current, manages payment-related administrative work, and documents interactions across CRM and internal systems.

Responsibilities

• Proactively call and message pass due accounts to resolve and bring them to current status
• Resell the brand and customer experience, and positive feeling
• Handle administrative work to redo payment flows
• Accurately log all interactions in CRM and internal systems
• Navigate dialer systems (e.g., Five9) to manage outbound communication
• Maintain daily and weekly account resolution completion quotas
• Ensure all required documentation and notes are completed for each account resolved
• Collaborate with team leads and internal teams as needed

Skills

• * Ability to work 40 hours per week (full-time)
• * Strong multitasking skills and attention to detail
• * Comfortable navigating multiple systems (CRM, dialer, patient portals)
• * Basic technical proficiency (uploading documents, managing systems)
• * Strong verbal and written communication skills in English
• * Ability to meet performance and productivity targets
• * Reliable computer (desktop or laptop)
• * Stable high-speed internet connection
• * USB or Bluetooth headset with microphone suitable for call handling
• * Prior experience in telesales, customer support, collections, billing and account receivables, account resolution, or call center environments
• * Experience using CRM systems and dialers (Five9, Zoho, etc.)
• * Bilingual is a plus (Spanish preferred)

Qualifications

Must Haves

• * Ability to work 40 hours per week (full-time)
• * Strong multitasking skills and attention to detail
• * Comfortable navigating multiple systems (CRM, dialer, patient portals)
• * Basic technical proficiency (uploading documents, managing systems)
• * Strong verbal and written communication skills in English
• * Ability to meet performance and productivity targets
• * Reliable computer (desktop or laptop)
• * Stable high-speed internet connection
• * USB or Bluetooth headset with microphone suitable for call handling

Nice to Haves

• * Prior experience in telesales, customer support, collections, billing and account receivables, account resolution, or call center environments
• * Experience using CRM systems and dialers (Five9, Zoho, etc.)
• * Bilingual is a plus (Spanish preferred)

Benefits

• Performance-based commission
• Benefits Package (Health, Dental, Vision)
• Fully Remote Position
• Paid time off and company holidays
• Opportunities for career growth within a rapidly scaling company
• Exposure to cutting-edge therapies in wellness and longevity