Customer Service Engineer (Union)- Boise, ID

Summary

Siemens Healthineers is a medical technology company focused on pioneering breakthroughs in healthcare. The Customer Service Engineer II will service MR/CT imaging equipment in the Boise area by installing, troubleshooting, repairing, and maintaining systems, training operators, managing territory financial performance and company assets, and maintaining customer relationships.

Responsibilities

• You will be servicing MR/CT Imaging Equipment in the Boise, ID area. Customer Service Engineer Level based on prior experience
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Skills

• * You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• * You have experience in testing, repairing and maintaining capital medical equipment
• * You have strong customer service and communication skills
• * You are proficient in the use of tools and service test equipment
• * General understanding of the principles of electricity, power supplies, and grounding
• * Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• * Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• * 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• * Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems
• This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• “A successful candidate must be able to work with controlled technology in accordance with US export control law.”
• * Minimum high school diploma
• Technical Associates Degree or equivalent preferred

Qualifications

Must Haves

• * You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• * You have experience in testing, repairing and maintaining capital medical equipment
• * You have strong customer service and communication skills
• * You are proficient in the use of tools and service test equipment
• * General understanding of the principles of electricity, power supplies, and grounding
• * Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• * Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• * 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• * Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems
• This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• “A successful candidate must be able to work with controlled technology in accordance with US export control law.”

Nice to Haves

• * Minimum high school diploma
• technical Associates Degree or equivalent preferred

Benefits

• Remote work arrangement
• Company car
• Cell phone
• Computer
• Tools
• Inventory parts
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Commission eligibility in accordance with the terms of the Company's plan, if this is a commission eligible position