Account Manager, Paid Media

Summary

Point Success, a SmartBug Media company, specializes in AI-driven media and digital advertising for franchise and mid-market brands. The Account Manager, Paid Media serves as a primary client contact, fostering relationships, supporting campaign execution, analyzing performance, and assisting with strategy planning across paid media accounts.

Responsibilities

• Client Relationships: Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication
• Escalation: Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution
• Performance Analysis & Optimization: Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights
• Collaboration: Coordinate effectively with Account Associates for seamless campaign optimization and execution
• Knowledge Sharing: Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality
• Attention to Detail: Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality
• Strategy Planning: Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement

Skills

• 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients
• 1-2 years of in-platform Google Ads and Meta Ads optimization experience
• Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently
• Dedicated to building strong client relationships and ensuring satisfaction
• Excellent verbal and written communication skills for client interactions
• Ability to manage a high volume of accounts with precision
• Works effectively with internal teams to achieve client goals
• Proactive in identifying and escalating potential issues

Qualifications

Must Haves

• 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients
• 1-2 years of in-platform Google Ads and Meta Ads optimization experience
• Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently

Nice to Haves

• Dedicated to building strong client relationships and ensuring satisfaction
• Excellent verbal and written communication skills for client interactions
• Ability to manage a high volume of accounts with precision
• Works effectively with internal teams to achieve client goals
• Proactive in identifying and escalating potential issues