Account Manager, Dealer Solutions

Summary

Solera Holdings, LLC. is a global leader in data and software services focused on transforming the vehicle lifecycle into a connected digital experience. The Account Manager for Dealer Solutions is responsible for managing relationships with automotive dealer accounts, ensuring customer retention, product adoption, and expansion of existing solutions.

Responsibilities

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps
• Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment
• Conduct proactive business reviews, executive updates, and ongoing communication touchpoints
• Own renewal preparation, negotiation strategy, and contract execution for assigned accounts
• Identify at-risk accounts early and collaborate with internal teams to develop recovery plans
• Ensure customers receive clear ROI value stories tied to their operational goals
• Develop structured annual and quarterly account plans capturing:
• Key goals & initiatives for fixed ops, variable ops, and marketing
• Product adoption status and opportunities
• Whitespace and expansion opportunities
• Risk indicators and mitigation plans
• Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio:
• DMS: service, parts, accounting, inventory workflows
• CRM: lead management, showroom, BDC optimization
• Service: Service Suite check-in, scheduling, inspections, tech productivity
• Marketing: campaigns, retention, reputation, equity mining through Sales Journey
• Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions
• Align SPM engagements to dealership goals such as:
• Higher service lane throughput
• Improved lead response and conversion
• Reduced no-shows through scheduling optimization
• Better marketing ROI and customer retention
• Ensure insights from SME performance reviews are translated into actionable account plans
• Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs
• Document customer health trends and create action plans to address red/yellow indicators
• Engage cross-functional teams to resolve escalations, integration challenges, or workflow gaps
• Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience
• Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs
• Work with Marketing on customer communication, events, and campaign engagement
• 60–75% depending on territory size, dealer visits requirements

Skills

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
• Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing
• Experience managing a customer book of business, with accountability for retention and expansion
• Excellent communication, relationship-building, and presentation skills
• Ability to analyze data and translate insights into customer recommendations
• Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms
• Background in dealership operations (BDC, service lane, sales management, or digital marketing)
• Familiarity with OEM programs, certification requirements, and compliance standards
• Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks)

Qualifications

Must Haves

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
• Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing
• Experience managing a customer book of business, with accountability for retention and expansion
• Excellent communication, relationship-building, and presentation skills
• Ability to analyze data and translate insights into customer recommendations

Nice to Haves

• Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms
• Background in dealership operations (BDC, service lane, sales management, or digital marketing)
• Familiarity with OEM programs, certification requirements, and compliance standards
• Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks)