Summary
Solera Holdings, LLC. is seeking a Field Account Manager to develop and strengthen relationships with automotive dealerships across South Carolina. The role promotes and supports vehicle registration and titling solutions, provides technical support and training, drives account growth, and partners with sales teams while traveling extensively throughout the assigned territory.
Responsibilities
- Guarantee high-quality technical support services – deployment, installation, and utilization of our products
- Master our software functions – identify and resolve customer issues, build strong relationships
- Enable customers to meet their utilization targets, by resolving any technical issues and integrating the program into their workflow
- Deliver impeccable customer service
- Establish professional rapport while managing diverse client requirements
- Determine a customer’s ability to deploy and set utilization objectives for our products
- Keep all client contacts informed about product developments and DMV rule changes
- Create and maintain user guides, provide onsite and remote training to clients
- Support sales initiatives with area sales directors
- Travel to accounts within South Carolina including overnight stays and air travel as required
Skills
- Self-starter with a positive attitude, capable of independent thinking
- Ability to work proficiently with a team or independently
- Must have SC motor vehicle registration and titling experience
- Bachelor's Degree in a relevant field preferred; work experience may substitute
- 2+ years in the Auto Dealer industry preferred
- Prior account manager experience in the automotive retail industry is a plus
- Experience managing, deploying, and supporting PC and custom software applications in the automotive dealer market highly desirable
- Key Account management experience a plus
Qualifications
Must Haves
- Self-starter with a positive attitude, capable of independent thinking
- Ability to work proficiently with a team or independently
- Must have SC motor vehicle registration and titling experience
Nice to Haves
- Bachelor's Degree in a relevant field preferred; work experience may substitute
- 2+ years in the Auto Dealer industry preferred
- Prior account manager experience in the automotive retail industry is a plus
- Experience managing, deploying, and supporting PC and custom software applications in the automotive dealer market highly desirable
- Key Account management experience a plus
Benefits
- Home-office based role
- Onsite and remote training provided to clients