Account Manager, eBay

Summary

Solera Holdings, LLC. provides technology and services for automotive and marketplace operations. The eBay P&A Growth Advisor manages eBay seller accounts, driving growth, retention, listing quality, and account health while resolving operational and integration issues. The role also supports onboarding, training, sales enablement, customer communications, and cross-functional collaboration with eBay-related teams.

Responsibilities

• Manage a portfolio of eBay sellers, focused on GMV growth, retention, listing quality, and overall marketplace performance
• Monitor seller health metrics including ratings, service metrics, policy flags, and GMV trends, proactively engaging at-risk accounts to mitigate churn and drive improvement plans
• Lead onboarding and training initiatives for new sellers to ensure successful ramp-up and sustained marketplace performance
• Troubleshoot listing, compliance, and eLINK integration issues, collaborating with Product, Development, and Technical Support teams to resolve escalations efficiently
• Serve as the voice of the customer by providing feedback, marketplace insights, and product recommendations to the eBay Sales Manager and cross-functional stakeholders
• Partner with Sales to provide product expertise, collateral, and eLINK demos
• Support email communication initiatives, including performance alerts, reactivation campaigns, and account health outreach
• Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions, reinforcing strategic relationships with eBay Motors and industry stakeholders

Skills

• 2-4 years of experience in account management, sales, ecommerce, or marketplace environments (eBay, Amazon, Shopify, etc)
• Strong written and verbal communication skills, with the ability to present, train, and engage effectively with diverse audiences
• Strong analytical and reporting skills, with the ability to interpret seller performance data and translate insights into actionable growth strategies
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment
• Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring
• Experience with troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Ability to travel approximately 30% as required for customer visits and industry events
• Bachelor's degree preferred
• Experience in the automotive services industry is highly preferred (recycling, collision repair, estimating, insurance)

Qualifications

Must Haves

• 2-4 years of experience in account management, sales, ecommerce, or marketplace environments (eBay, Amazon, Shopify, etc)
• Strong written and verbal communication skills, with the ability to present, train, and engage effectively with diverse audiences
• Strong analytical and reporting skills, with the ability to interpret seller performance data and translate insights into actionable growth strategies
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment
• Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring
• Experience with troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Ability to travel approximately 30% as required for customer visits and industry events

Nice to Haves

• Bachelor's degree preferred
• Experience in the automotive services industry is highly preferred (recycling, collision repair, estimating, insurance)